This notice would be to protest about support I recently obtained from Regal Cinemas customer support consultant called Michael Smith, more discovered to become the Typical Manager.
Handful Of months before, my-home and my spouse visited begin to see the films wishing to truly have a great night. We purchased some popcorn and went directly into view the film. Nevertheless, following the display, my spouse explained that she consumed a band aid which was within the popcorn we've purchased earlier… for just one, I'm currently disappointed to pay for the total amount they cost for this, today I learn about this event I'm outraged…
To become ethical I ripped Mr. Smith apart to allow him understand what has occurred. All he did was jot down his title and quantity. Immediately after which, I obtained terrible customer support. Nothing was believed to create the problem better. Arrive at discover the amount I obtained wasn't his immediate number…
After I requested my helper to obtain the correct telephone number she named the theatre to discover just how to cope with an issue. After she's been on-hold for all moments, Michael Smith arrived about the point. She described my issue to him, in addition to, requested for that corporate workplace info. Once found out about the problem Mr. Smith did nothing to resolve the criticism again, he supplied the organization info and got of the telephone. Obviously, I had been very disappointed.
I predicted a higher degree of support from your own organization, and that I am very unhappy. Since I don't wish to invest anymore time-on this issue, I'm not time for this cinema if some motion won't be studied to higher customer support. I'll be telling my family and friends about that encounter.
0 comments