Buyer beware! You may never get your "guaranteed" tickets... Not to mention the price gouging...
On Feb 3, I ordered 3 tickets for a concert on March 12 through www.ticketluck.com. I got a confirmation email and my credit card was charged $300. The website guarantees my tickets or my money promptly refunded. No refunds initiated by the customer (me) are given.
The same day, I got a 2nd email saying that there was a problem: my tickets were delayed. They would now ship on 3/5. They apologized and reiterated that I was guaranteed to receive my tickets prior to the event.
I waited. No tickets. Still no tickets.
On 3/10, I called TicketLuck to find out where my guaranteed tickets were. They others were having similar trouble and that they were working with the company to get the tickets. They said they would contact me with information within 24 hours. If not, call them.
No contact. I called on 3/11 only to be told that the 2ndary company was no longer using TicketLuck and no tickets would be issued. I was told I should call my credit card company to ask that the money be refunded.
I asked about the guarantee. TL said they were no longer working with the company so the guarantee was void. I mentioned that they were working with the company when my card was charged so it was not void. I asked to speak to a manager. All managers were "busy".
(BTW, this whole time I was very calm and repeatedly said I understood it wasn't the Customer Service Rep's fault)
Finally, the Customer Service Rep gave me the number for the venue and suggested I call there and that it looked like there were tickets still available. Fine. I called. This was not the number to the venue. And tickets were sold out.
I did find out that tickets were selling for closer to $50 than the price gouged $80 and TL.
One of the 2 other people going to the show then checked the TL website. They were still had 9 tickets to the concert listed on their website. Why didn't they substitute these tickets for the ones they had guaranteed and not produced???
I called back and was much more firm. I asked to talk to a manager.
On break? Hmmmm... Yeah right.
Finally I asked for the manager's voice mail and left a message with a description of the problem, my frustration, and a request that my call be returned. (the CSRep insisted it would be).
No call.
After reading a number of other complaints about TicketLuck, I filed a complaint with the FTC.
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