I ordered a poster from POSTERS555 paying $39.99 plus an additional $9.95 for shipping. The Internet site asked me for a shipping address on page one which I provided. It then asked me for a billing address on page two which I provided. It then asked me to confirm both the shipping information as well the billing information and to add any special instructions on page three
For the last step, it requested of me my credit card information and charged me the #39.95 for the poster and $9.95 for shipping and packing.
As soon as the poster arrived to me, the biller, I sent an email immediately on Sunday, June 21st '09 explaining the error to customer service. On Monday, 06/22/09 [email protected] "Ann" responded stating there was no error on their part.
Again, I wrote to them, the same day on June 22nd '09 and they stated "Julia" would be happy to assist me, but that they shipped the poster according to the information that I provided. They stated that my order was sent to me on 06/09/09 to me, the biller, and that is what I requested.
I wrote back to them notifying them that this is inaccurate, that I specifically gave them an alternate address to send the poster to so as not to have to pay two shipping charges. At this point, "Julia", their customer representative, made the error of giving me false information. He. She stated that in order to prevent such errors from occuring, they do not even have the option of two addresses (billing and shipping). Further, Julia stated that they do not store data and has no way of looking back to see what happened during my check out process.
Unfortunately for "Julia" and the company in general, I DO have a print out of my check out process, as well evidence that they DO ask for both a shipping address as well a billing address. One I provided "Julia" with these two pieces of information, customer service ceased to communicate with me.
I asked to speak with a supervisor. I asked for a phone number. I have been ignored ever since.
I have all of the evidence and the issue is not resolved. They owe me at minimum the shipping charge of $9.95 plus the cost of my needing to re-route the poster to the location I originally requested they send it to.
Then I have the issue of requesting to be in contact with a supervisor and receiving silence. There is a 30 day money back guarantee and this time is nearly passed due to their ignoring me.
Please help.
Sincerely,
Shoshana
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