OK I had a account with this casino Black Widow, The software has made a Crediting error and I was shorted in total about $80 and was not properly credited!
I emailed them on Friday April 4th about this problem. I wrote them in live chat and spoke with ebony a representative. She was rude and said that it was being looked into and I would be notified. So Again I chatted with support Pete on Monday, he was very rude and refused to help with the issue and disconnected me from chat!
When I called he claim he disconnected me for using cap letters stating that to him I was yelling (give me a break). I ask for a supervisor and none was there, I ask for a supervisors name and he refused to give me any info including his name but I already new it was Pete!
On Tuesday April the 8th I got this email from Alexis a Support Supervisor claiming I have Verbally cursed several staff on the phone and my account was closed even thou they had owed me funds and issue still had not been resolved. After speaking with her she also refused to give any contact information for anyone in the company not her boss or any casino or company info.
I was able to retrieve some info like her name is Alexis Stevenson and the casino Manager Is Blake Shoemaker. The company is MultiMedia The casinos support company the number 877-828-8775 email [email protected]
Please help in resolving this situation in a more appropriate manner, I am afraid if I have anymore direct contact with them they will just turn it against me. I dont feel that this support is handling problems in a appropriate manner and do think that the Casino Operators should become aware of this abuse of power!
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