I had been a happy blockbuster customer for several months before the turn around time began to slow down. When returning my movies to the store, it would take up to four days to receive a new one.
This doesnt seem like a big deal, but with a DC 45 kin away and my brothers (in the same neighborhood) turn around of 1-2 days, I had lost patience. I began reporting DVDs when not cleared off my queue.
Last week, I went to log in and my password wouldnt work. I reset it and it still didnt work. An email to the company revealed that they CANCELLED my membership b/c of too many complaints. I was informed upon calling c/s that I should have called c/s sooner instead of reporting online.
She then told me that most people would have done so, instead of continuing to report via BBO website. (despite the fact that its easier to report and to waste hour to an hour on the phone) Im still working with this issue, but as far as I know, most businesses will not ban a customer for their dissatisfaction.
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