I had been a Blockbusters Online customer for well over a year. When I first started with Blockbusters Online, I was on the 3 at a time package for several months then went to the one at a time package. The reason for the change in package was that I did not feel that they were sending movies back in a timely manner and thought that I might take a chance and hopefully save a little by going to the one at a time.
Well things were ok for a little while then after about 6 weeks into this one at a time package, I notice that the movies were not coming in on a timely manner (like 7-14 day wait). I checked into this and noticed that I had a message that said add more to your queue. Well I had several movies in my Queue that were available and was told to add even more (As if it was my fault). I tried solving the problem through the online web page just to be encountered with even more frustrations - slow moving, intimidating and very user unfriendly. So I decided to cancel my membership. I canceled my membership on Jan. 29, knowing that I still had about 15 days until my account will close on Feb. 13- Guess what - No Movies during this time. I was ripped off 15 days of an active account. I went to the local Blockbusters store a day after I cancelled and asked if I will still be credited for the next 15 days. The employee said she wasn't sure but you should be credited for those remaining days. I was also told that I needed to go to Blockbusters Online and not to the employees or managers at the physical store to resolve the problem.
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