Independent profile. Not owned, sponsored or endorsed by The Walt Disney Company.

The Walt Disney Company Reviews, Complaints & Contacts

The Walt Disney Company, a Delaware corporation based in Burbank, California, is the parent of Disney+, Hulu, ESPN streaming, Disney World and Disneyland. Legal matters include a December 2025 FTC children's-privacy order and a February 2026 California privacy judgment.

REVIEWS & COMPLAINTS921on USAComplaints · none in 2023-2026 · latest 2014
PHONE(888) 905-7888Disney+ support, Account & Billing topic (Help Center 'Call…
WEBSITEthewaltdisneycompany.com
HEADQUARTERSBurbank, CA
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Call (888) 905-7888 Official website ↗
VERIFIED

Contacts

PhoneEmailAddress

Customer service & general contact

Show all 29 contacts

Customer service & general contact (continued)

Cancel, billing & returns

Other contacts

Settlements & legal notices

Corporate & press

Privacy requests

VERIFIED

Locations

  • Headquarters500 South Buena Vista Street, Burbank, CA 91521
  • Mailing address500 South Buena Vista Street, Attention: Legal, Burbank, CA 91521-7620
EDITORIAL

Company Information

BBB, ComplaintsBoard and Trustpilot figures

Business type
Diversified entertainment company (NYSE: DIS) operating Disney+, Hulu and ESPN streaming plans, Disney Channel and ABC, Walt Disney World, Disneyland, Disney Cruise Line and Disney Store
Website
thewaltdisneycompany.comSource: Company website, About The Walt Disney Company, checked
Headquarters
Burbank, CASource: Form 10-K for fiscal 2025 cover: 'Address of Principal Executive Offices' 500 South Buena Vista Street, Bur…, checked

The Walt Disney Company is an SEC registrant that filed a Form 10-K for the fiscal year ended September 27, 2025 on November 13, 2025 and a Form 10-Q for the quarter ended June 27, 2026 on August 5, 2026. The company lists its address as 500 South Buena Vista Street, Burbank, California 91521, and its shares trade on the New York Stock Exchange as DIS. Government orders and court cases that involve Disney subsidiaries are described separately under “Government actions” and “Court cases”.

Whether a particular charge, ticket or message comes from Disney depends on who sold it. Disney's Help Center says subscriptions can be billed directly by Disney+ or by third-party billing partners, whose own help centers handle cancellation. The Help Center also has an article titled “Suspicious emails and texts claiming to be from Disney+”, and Disney's gift-card FAQ gives a number for reporting a lost or stolen card, (877) 650-4327. A share of the posts on this site that use the Disney name are about travel, ticket and DVD resellers or look-alike websites rather than Disney's own services (those posts are not linked here). Before paying, check that the web address belongs to Disney (disney.go.com, disneyplus.com, disneystore.com) or to an authorized seller.

EXTERNAL SOURCE

Independent Sources

BBBThe Walt Disney Company, Century City, CA
3 reviews · 13 complaints · BBB business grade D- · average customer rating 1 / 5
Figures checked
BBBDisney Enterprises Inc, Burbank, CA
8 complaints · BBB business grade A-
Figures checked
ComplaintsBoardDisney+, disneyplus.com
1 review · 4 reports · average customer rating 1.8 / 5
Figures checked
ComplaintsBoardDisney Movie Club, disneymovieclub.go.com
2 reviews · 118 reports · average customer rating 2.6 / 5
Figures checked
ComplaintsBoardDisney Store, disneystore.com
8 reviews · 94 reports · average customer rating 1.4 / 5
Figures checked
TrustpilotDisney+, www.disneyplus.com
1,006 reviews · TrustScore 1.2 / 5
Figures checked
EDITORIAL

Complaint Themes

Programming content and age suitabilityRequests to bring back or schedule showsMovie Club billing and membership termsParks: crowds, waits, staff and serviceMovie Club cancellation and refundsParks: tickets, passes and refunds

Themes, not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

921 complaints linked to the Walt Disney Company profile are published on this site (2002-2014). None are from 2023-2026.

Show 15 more complaints on this page
EDITORIAL

Complaint record: older posts on this site and review-site figures

Posts on this site. The reports are dated 2002-2014. None are from 2023-2026. They date from 2002 to 2014. Most are viewer feedback from parents and children about Disney Channel, Disney XD and other Disney television programming, including requests to bring shows back. Smaller groups concern Disney Movie Club and Disney Movie Rewards membership billing and cancellation (2003 to 2013). Others concern the parks, resorts and Disney Cruise Line (2002 to 2013), Disney Store and its online shop, Disney online games such as Toontown, and other Disney units such as the Disney Mobile phone service, ABC, Disney Direct and Disney Family. A few concern related parties, such as a Disney-branded credit card issuer or a collection agency that wrote about a Disney Movie Club account. Most are more than ten years old.

Posts about travel and ticket resellers, look-alike sites (such as waltdisneydvds.com), audition and magazine-subscription offers that used the Disney name, hotels, retailers, Disney-branded books and toys sold by licensees, Euro Disney and Disney Channel services outside the U.S. are not linked here. A complaint about one of those sellers is not a complaint about The Walt Disney Company.

Review sites. BBB lists a profile named “The Walt Disney Company” at 2121 Avenue of the Stars, Century City, California. The profile is not BBB Accredited and is rated D- with the reason “Failure to respond to 13 complaint(s) filed against business”, 13 total complaints in the last 3 years (2 of them in the last 12 months), and an average of 1/5 from 3 customer reviews. A separate BBB listing, “Disney Enterprises Inc” at 500 S Buena Vista St, Burbank, is also not BBB Accredited and is rated A-, with 8 total complaints in the last 3 years (3 in the last 12 months). Trustpilot's profile for www.disneyplus.com is unclaimed and shows 1.2 from 1,006 reviews, including reviews from outside the United States. ComplaintsBoard shows 1.4 from 8 reviews and 94 complaints for Disney Store. ComplaintsBoard also shows 2.6 from 2 reviews and 118 complaints for Disney Movie Club, and 1.8 from 1 review and 4 complaints for Disney+.

Had an experience with The Walt Disney Company? Tell other people what happened.

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EDITORIAL

Disney+, Hulu, parks, cruises and Disney Store: what Disney's own pages say

Disney runs several separate services, so the route depends on what you bought. Everything on this page comes from Disney's own U.S. help pages and terms. The older posts linked to this page date from 2002 to 2014 and do not describe today's rules.

Disney+ cancellation and billing. Disney's Help Center says you can cancel at any time and keep access until the end of the current billing term. If Disney+ bills you directly, log in to DisneyPlus.com in a browser and go to Profile, Account, your Disney+ subscription, then Cancel Subscription; if an app store, phone carrier or other partner bills you, cancel through that partner. A monthly plan billed by Disney+ can also be paused on eligible plans, and a cancellation can be undone with Restart Subscription before the term ends.

If you cancel a bundle you joined while already paying for Hulu, ESPN or a partner subscription, the original subscription keeps running at its current price unless you cancel it too. Support is offered by chat and by phone at (888) 905-7888 (have your name and account email ready). Disney+ says it may issue refunds in some cases; an approved refund on a directly billed subscription reaches the original payment method within 7 to 10 business days, while partner-billed subscriptions follow the partner's refund rules.

Price changes. New U.S. prices apply to new subscribers from September 23, 2026 and to existing subscribers from their first billing cycle on or after October 21, 2026. Disney's price list includes Disney+ with ads at $12.49 a month, Disney+ Premium at $21.49 a month or $214.99 a year, the Disney+, Hulu bundle with ads at $12.99 and the Disney+, Hulu, ESPN Select bundle with ads at $21.99. Disney+ has no free trial, prices through third-party billers may differ, and the Help Center says subscribers are notified before a price increase.

Sharing outside your household. Disney+ may not be shared outside your Household. Someone outside it needs their own subscription or can be added as an Extra Member, priced from $6.99 to $14.99 a month depending on the plan. A TV outside the Household shows a prompt with options such as Update Household or I'm Away From Home, confirmed by a one-time passcode sent to the account email, and the number of Household updates may be limited. Disney says it does not use precise geolocation to set the Household.

Hulu. Disney's Help Center says Hulu and Hulu Premium remain available while Hulu is being folded further into the Disney+ app. On Hulu's U.S. help site you can change or cancel a subscription from the Account page or pause it for up to 12 weeks; if a third party bills you, its steps apply. Hulu's support line for cancellation is (888) 755-7907. Subscriptions are also governed by the Subscriber Agreement linked at the foot of DisneyPlus.com; Disney's general Terms of Use for U.S. users are summarized under “Company background”.

Disneyland and Walt Disney World tickets, passes and Lightning Lane. Disneyland Magic Key passes are nonrefundable and nontransferable, and entry also requires a theme park reservation. Lightning Lane passes (Genie+ was renamed Lightning Lane Multi Pass) are nonrefundable and nontransferable. Walt Disney World tickets are nonrefundable unless Disney cancels them, and park admission is not guaranteed. Disneyland vacation packages for 2027 arrivals are refunded minus third-party fees if cancelled 30 days or more before arrival; a $200 per-package fee applies from 4 to 29 days out, and nothing is refunded at 3 days or less.

A package booked at least 72 hours before check-in is fully refundable within 24 hours of booking. The ticket, pass and package terms each contain a binding-arbitration and class-action-waiver section. Phones: Disneyland lists tickets and general information at (714) 781-4636 and Magic Key holders at (714) 781-7277; the package terms give the Disneyland package reservation office at (714) 520-5050 (7 a.m. to 8 p.m. Pacific on weekdays, 8 a.m. to 7 p.m. on weekends). Walt Disney World's Contact Us page lists (407) 939-5277, 7:00 AM to 11:00 PM Eastern.

Disability Access Service (DAS). Disneyland's DAS page limits the service to guests who, because of a developmental disability such as autism or a similar condition, cannot wait in a standard queue for a long time. DAS gives a return time comparable to the standby wait, not immediate access.

Eligibility is decided in a live video chat (8:00 AM to 8:00 PM Pacific, from 60 days before a visit) or at an Accessibility Services Kiosk. A photo is taken, up to 3 others can join the registered guest, and DAS lasts for the length of the ticket or up to one year, whichever is shorter. Disney warns that a guest found to have made untrue statements to get DAS will be permanently barred from both Disneyland Resort and Walt Disney World, and their passes and tickets will be forfeited without a refund. A class action about these criteria is described under “Court cases”.

Disney Cruise Line. Under the U.S. terms (Rev. August 2026), if you cancel before sailing you get back what you paid minus cancellation fees, and nothing is refunded if you cut a voyage short after it begins. Restricted inside, outside and verandah fares are nonrefundable and nontransferable from the time of payment. Other fares are free to cancel 90 days or more before a 1-to-5-night cruise (120 days for 6 nights or more). After that, the fee rises in steps from the deposit to 100% at 14 days or less. Suite and Concierge staterooms lose the deposit even at the earliest stage.

The FAQ lists the fee steps for cruises of 1 to 5 nights; the terms give the full tables. If Disney Cruise Line cancels a cruise or delays it more than three calendar days and you do not accept the alternative, the terms say to request a refund or cruise credit at [email protected] within 90 days of the original sail date. The terms name Magical Cruise Company, Limited as the operator of the ships and set 6 months for written notice of injury claims and 1 year to sue.

Disney Store and shopDisney. DisneyStore.com gives a full refund to the original form of payment for new items in their original packaging returned within 30 days of the shipping date. A card refund goes back only to a card account that is still open (otherwise you get Merchandise Credit); purchases paid with PayPal or other tender, and gift returns, are refunded as Merchandise Credit; memberships are non-refundable and non-transferable.

The exceptions include limited-edition items, collectibles, mystery boxes, beauty items, personalized items, items marked final sale, and MagicBands; items bought at the parks, resorts, World of Disney, Disney Vacation Club locations or on Disney Cruise Line ships are not accepted. Guest Services is listed at (800) 328-0368 (Monday to Friday 7:00 AM to 11:00 PM CT, weekends 9:00 AM to 5:30 PM CT). Disney Gift Cards do not expire and are non-refundable except where the law requires; a lost or stolen card is reported at (877) 650-4327 with the original receipt.

Personal-data requests and opt-outs. Disney's “Your US State Privacy Rights” page says requests to know, access, delete or correct go to usprivacy.disney.com or (877) 466-6669 (identity verification may be required), and that to appeal you may email [email protected]; it adds that if you are unsatisfied with the handling of an appeal “you may have the right to complain to your state’s Attorney General”.

Disney Movie Club. The club no longer operates (see “Company background”); the club's old web addresses now redirect to movies.disney.com.

EDITORIAL

Government actions: FTC and Justice Department (2025), California Attorney General (2026), FCC (2026)

FTC and Justice Department, children's privacy on YouTube (United States v. Disney Worldwide Services, Inc. and Disney Entertainment Operations LLC, C.D. Cal. No. 2:25-cv-08223). On September 2, 2025 the FTC announced that Disney “will pay $10 million to settle Federal Trade Commission allegations that the company allowed personal data to be collected from children who viewed kid-directed videos on YouTube without notifying parents or obtaining their consent as required by the Children’s Online Privacy Protection Rule”. The complaint, filed by the Justice Department on the FTC's referral, alleged that Disney labeled videos by channel and did not mark individual child-directed videos as “Made for Kids”. The stipulated order is signed “SO ORDERED this 23rd day of December, 2025”. It requires a $10,000,000 civil penalty, compliance with the COPPA Rule, and a program to review whether videos posted to YouTube should be designated Made for Kids unless YouTube adopts age-assurance technology or ends the label. Paragraph 3 of the order says: “Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order.” The Justice Department announced the entry of the order on December 30, 2025 and the FTC on December 31, 2025. This case concerns YouTube videos, not Disney+ subscriptions, and the order does not provide payments to individual consumers.

More on regulatorsShow less

California Attorney General, privacy opt-outs on Disney streaming services (People v. Disney DTC, LLC and ABC Enterprises, Inc., Los Angeles Superior Court No. 26STCV04425). On February 11, 2026 the Attorney General announced a settlement requiring Disney to pay $2.75 million in civil penalties and to implement opt-out methods that fully stop the sale or sharing of personal information. The announcement says the investigation found that an opt-out toggle often applied only to the service and device in use. The announcement also says that the webform did not stop sharing with third-party ad-tech companies whose code Disney embedded, and that Global Privacy Control requests were limited to the device used.

The Final Judgment and Permanent Injunction posted by the Attorney General, signed by Judge Daniel M. Crowley on February 11, 2026, says it was stipulated “without DEFENDANTS admitting any liability”, covers Disney+, Hulu and ESPN+, and orders payment of $2,750,000 within thirty days of entry. The Attorney General's release says consumers can report CCPA violations at oag.ca.gov/report. Disneyland's website notice of the right to opt out says a Global Privacy Control signal is processed “as if you had opted out through the toggle”.

FCC, ABC television stations. On April 28, 2026 the FCC's Media Bureau (Order DA 26-416) said the FCC “has been investigating Disney’s ABC stations for possible violations of the Communications Act of 1934 and the FCC’s rules, including the agency’s prohibition on unlawful discrimination”, and directed ABC to file renewals for all of its licensed TV stations by May 28, 2026. A May 29, 2026 public notice (DA 26-541, MB Docket No. 26-131) says ABC filed renewal applications for its eight television licenses and set petitions to deny for June 29, July 29 for oppositions and August 5 for replies. This is a broadcast-licensing matter. On August 18, 2026 Disney, ABC and eight ABC station licensees sued the FCC and its commissioners in federal court in Washington, D.C., over that order; the suit is described under “Court cases” and consists of the parties' allegations and arguments, not findings. In an August 20, 2026 court filing the FCC described the renewal review as an administrative process that “could include (but has not yet been determined to require) a hearing”.

Where to complain. Problems with a Disney purchase can be reported to the FTC at ReportFraud.ftc.gov and to your state attorney general (in California, privacy complaints go to oag.ca.gov/report; for Walt Disney World, the Florida Attorney General). If you paid by credit card and were charged for something not delivered or cancelled as agreed, you can dispute the charge with your card issuer. Under the Fair Credit Billing Act a written billing-error dispute must reach the issuer within 60 days after the statement showing the charge was sent. That law covers credit cards only; for a debit card, PayPal or an app-store subscription, contact your bank or the platform promptly, because their own dispute rules and deadlines apply. Complaints about broadcast content on ABC stations go to the FCC.

EDITORIAL

Court cases: subscriber antitrust settlement, Fubo ruling, ABC license-renewal suit and Disability Access Service suit

Court records

Biddle v. The Walt Disney Company (N.D. Cal. No. 5:22-cv-07317-EJD). The official settlement website describes a “$50 million ($50,000,000) partial settlement” of a class action by YouTube TV, DirecTV Stream and Fubo plaintiffs alleging that Disney's conduct raised the prices of streaming live pay television. It says “Defendant denies any wrongdoing but has agreed to settle the lawsuit”, and that the notice applies only to YouTube TV and DirecTV Stream subscribers from April 1, 2019 through March 31, 2026 (“FuboTV Plaintiffs have not settled with Defendant”). The claim and exclusion deadline was September 8, 2026, which has passed. The objection deadline is December 1, 2026 and the final approval hearing is January 14, 2027 at 9:00 a.m. The court's order preliminarily approving the settlement (ECF 236) was signed March 31, 2026 and set the fairness hearing for January 14, 2027. Payments to class members depend on final approval.

More on the lawsuitsShow less

Fubo subscribers (plaintiffs Unger and Prescott, same docket). On September 8, 2026 Judge Edward J. Davila granted Disney's motion, in an order titled “Order Granting Motion to Compel Arbitration, Dismissing Class Claims”. The order says those plaintiffs allege Disney's carriage agreements inflated the price of their Fubo subscriptions. The order also says that Fubo's Terms of Service contain “a mandatory arbitration provision, a future affiliates clause, and a waiver of class claims” (Section 22 of those terms), and concludes: “TWDC’s Motion is GRANTED”, the case is stayed pending arbitration of the plaintiffs' individual claims, and the plaintiffs' putative class claims are dismissed (ECF 244). Disney's Form 10-Q (filed August 5, 2026) had described that motion as pending.

American Broadcasting Companies, Inc., The Walt Disney Company and eight ABC station licensees v. FCC (D.D.C. No. 1:26-cv-02902-LLA). Filed August 18, 2026 and assigned to Judge Loren L. AliKhan, the complaint pleads one count, First Amendment retaliation. It asks the court to declare that the FCC's order requiring early license renewal applications is retaliatory and to enjoin further action on those applications, including issuing a hearing designation order, and any action to coerce or threaten sanctions over editorial discretion. The plaintiffs also moved for a temporary restraining order and preliminary injunction.

In a joint status report of August 20, 2026 the FCC said it would move to dismiss, argued that the statutes channel review of its licensing actions to the courts of appeals. The FCC also represented that it would give at least 48 hours' notice before issuing any hearing designation order until the court decides the preliminary-injunction motion, describing such an order as not a “sanction”.

The FCC filed its motion to dismiss and its opposition to the injunction on September 3, the plaintiffs responded on September 17 and the FCC replied on September 24, 2026; other parties asked to intervene or to file amicus briefs. Judge AliKhan held a hearing on the injunction motion and the motion to dismiss on October 6, 2026; the FCC filed a supplemental memorandum on October 9 and the plaintiffs responded on October 12. The court has not yet ruled on either motion.

Disability Access Service class action (Malone, Arballo, Horne and Gonzalez v. Walt Disney Parks and Resorts U.S., Inc. and Inspire Health Alliance, LLC, C.D. Cal. No. 8:25-cv-00562). Filed in Orange County Superior Court on February 10, 2025 and removed to federal court on March 21, 2025. The first amended complaint (April 7, 2025) alleges violations of Title III of the ADA, the Unruh Civil Rights Act and California confidentiality law in the administration of the DAS program at Disneyland Resort for people who applied on or after June 18, 2024. Disney and Inspire moved to dismiss and to strike the class allegations, relying in part on a class-action waiver, and the plaintiffs moved to remand the case to Orange County Superior Court. On October 8, 2025 Judge Serena R. Murillo stayed all discovery until the court rules on those motions.

Investor suits. Disney's Form 10-Q describes a securities class action about Disney+ costs and subscriber growth (C.D. Cal., trial set for November 16, 2027) and derivative suits; these are brought by shareholders, not consumers.

PUBLIC RECORD

Court & Public Records

Biddle v. The Walt Disney Company (YouTube TV and DirecTV Stream subscribers, antitrust)

Filed

U.S. District Court, N.D. Cal. (San Jose)Filed Checked Docket 5:22-cv-07317-EJDSource ↗

Filed — no final outcome recorded

The Fubo subscriber plaintiffs did not settle (see the next entry).

Case details: Biddle v. The Walt Disney Company (YouTube TV and DirecTV Stream subscribers, antitrust)Show less

Proposed $50 million class settlement for YouTube TV and DirecTV Stream subscribers from April 1, 2019 through March 31, 2026. The settlement website says “Defendant denies any wrongdoing but has agreed to settle the lawsuit”. The court preliminarily approved the settlement on March 31, 2026 (ECF 236). The deadline to file a claim or opt out was September 8, 2026 and has passed; objections are due December 1, 2026, and the final approval hearing is set for January 14, 2027 at 9:00 a.m. The settlement is not final until the court grants final approval.

Unger and Prescott v. The Walt Disney Company (Fubo subscribers; in the Biddle docket)

Filed

U.S. District Court, N.D. Cal. (San Jose)Decided Checked Docket 5:22-cv-07317-EJD, originally 5:25-cv-01163-EJDSource ↗

Filed — no final outcome recorded

The plaintiffs allege that Disney's carriage agreements inflated the price of their Fubo subscriptions. On September 8, 2026 Judge Edward J. Davila granted Disney's motion to compel arbitration, relying on the arbitration provision, future-affiliates clause and class waiver in Section 22 of Fubo's Terms of Service: the plaintiffs' individual claims go to arbitration, their putative class claims are dismissed, and the case is stayed pending arbitration. The order does not decide whether the allegations are true. Disney's Form 10-Q (August 5, 2026) said it expected any loss “would be in an amount that is not material”.

United States v. Disney Worldwide Services, Inc. and Disney Entertainment Operations LLC (COPPA, YouTube videos)

Judgment

U.S. District Court, C.D. Cal. (Western Division)Filed Decided Docket 2:25-cv-08223Source ↗

Judgment entered

Stipulated Order for Permanent Injunction, Civil Penalty Judgment, and Other Relief entered December 23, 2025: $10,000,000 civil penalty, COPPA compliance, and a program to review whether YouTube videos should be designated “Made for Kids”. Paragraph 3: “Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order.”

People of the State of California v. Disney DTC, LLC and ABC Enterprises, Inc. (CCPA opt-outs)

Settled

Superior Court of California, Los Angeles CountyDecided Docket 26STCV04425Source ↗

Settled

Stipulated Final Judgment and Permanent Injunction signed by Judge Daniel M. Crowley on February 11, 2026: $2,750,000 in civil penalties payable to the Attorney General within thirty days of entry, and opt-out and Global Privacy Control requirements across Disney+, Hulu and ESPN+. The judgment was entered “without DEFENDANTS admitting any liability”. The Attorney General announced the settlement on February 11, 2026.

Malone, Arballo, Horne and Gonzalez v. Walt Disney Parks and Resorts U.S., Inc. and Inspire Health Alliance, LLC (Disability Access Service)

Filed

U.S. District Court, C.D. Cal. (Southern Division)Filed Checked Docket 8:25-cv-00562-SRM-DFMSource ↗

Filed — no final outcome recorded

On October 8, 2025 Judge Serena R. Murillo stayed all discovery until the court decides those motions.

Case details: Malone, Arballo, Horne and Gonzalez v. Walt Disney Parks and Resorts U.S., Inc. and Inspire Health Alliance, LLC (Disability Access Service)Show less

Putative class action filed in Orange County Superior Court on February 10, 2025 and removed to federal court on March 21, 2025. The first amended complaint (April 7, 2025) alleges that the Disneyland Disability Access Service rules applied to people who sought DAS on or after June 18, 2024 violate Title III of the ADA, the California Unruh Civil Rights Act and California confidentiality law. Walt Disney Parks and Resorts U.S. and Inspire Health Alliance have moved to dismiss and to strike the class allegations, and the plaintiffs have moved to send the case back to state court.

American Broadcasting Companies, Inc., The Walt Disney Company and eight ABC station licensees v. Federal Communications Commission and commissioners (First Amendment retaliation)

Filed

U.S. District Court, D.D.C.Filed Checked Docket 1:26-cv-02902-LLASource ↗

Filed — no final outcome recorded

The court has not yet ruled on either motion.

Case details: American Broadcasting Companies, Inc., The Walt Disney Company and eight ABC station licensees v. Federal Communications Commission and commissioners (First Amendment retaliation)Show less

Disney, ABC and eight ABC station licensees allege that the FCC's April 28, 2026 order requiring early license renewal applications is retaliation for protected expression. They ask for a declaration and for temporary, preliminary and permanent injunctions against further action on the renewal applications, including a hearing designation order. In an August 20, 2026 joint status report the FCC said it would move to dismiss, argued that review of its licensing actions belongs in the courts of appeals, and said it would give at least 48 hours' notice before issuing a hearing designation order until the court rules on the preliminary-injunction motion. The FCC moved to dismiss on September 3, 2026. Judge Loren L. AliKhan held a hearing on the injunction motion and the motion to dismiss on October 6, 2026; the FCC filed a supplemental memorandum on October 9 and the plaintiffs responded on October 12.

EDITORIAL

The Walt Disney Company: who is behind Disney+, the parks and the other brands

Registrant. The Walt Disney Company is a Delaware corporation with principal executive offices at 500 South Buena Vista Street, Burbank, California 91521 and telephone (818) 560-1000, with common stock listed on the New York Stock Exchange as DIS. Its Form 10-K for the fiscal year ended September 27, 2025 (filed November 13, 2025) describes “a diversified worldwide entertainment company with operations in three segments: Entertainment, Sports and Experiences”. It lists Disney+ (“a global direct-to-consumer (DTC) service”), Hulu (“a U.S. DTC service”), ESPN's DTC plans ESPN Select and ESPN Unlimited (“started in August 2025”), Disney Channel, Disney Junior and Disney XD, Walt Disney World Resort, Disneyland Resort and Disney Cruise Line, which it says operates six ships. EDGAR lists the company's former name as TWDC Holdco 613 Corp (June 2018).

Leadership. A Form 8-K filed February 3, 2026 says the Board appointed Josh D’Amaro, then Chairman of Disney Experiences, as Chief Executive Officer effective March 18, 2026, with Robert A. Iger becoming Senior Advisor. A March 2026 8-K says Mr. D’Amaro was elected a director on March 18, 2026.

More company historyShow less

Which Disney entity is named in what. Documents name different subsidiaries: Disney DTC, LLC (a Delaware company) and ABC Enterprises, Inc. in the California judgment; Disney Worldwide Services, Inc. and Disney Entertainment Operations LLC in the FTC order. Walt Disney Parks and Resorts U.S., Inc. as “Disney” in the Magic Key terms; and Magical Cruise Company, Limited (doing business as Disney Cruise Line) in the cruise terms, which call it and DCL Island Development, Ltd. “indirect subsidiaries of The Walt Disney Company”. The June 27, 2026 Form 10-Q, in describing counterclaims by DISH Network, refers to “the Company’s acquisition of a controlling share of Fubo”. Disney's own announcement, dated October 29, 2025, says: “As of the Transaction closing, Disney holds an approximately 70% interest in the newly combined company with existing Fubo shareholders holding an approximately 30% interest”, and that Fubo and Hulu + Live TV “will continue to be available to consumers as separate and distinct services”.

General Terms of Use. Disney's Terms of Use for the United States (last updated May 24, 2024) are offered by “Disney DTC LLC and/or its affiliates and subsidiaries”. Section 8 provides for binding individual arbitration and a class-action waiver, with exceptions for small-claims court and intellectual-property disputes. It requires a written notice of the dispute to “Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention: Legal”, a 60-day informal negotiation period before arbitration starts, and arbitration filed with ADR Services, Inc. (or National Arbitration and Mediation if ADR Services is unavailable).

You can opt out of the arbitration agreement only by mail, within 30 calendar days after first becoming subject to it, to P.O. Box 11565, Burbank, California 91510, Attention: Disney Opt-Out. Include your name, address, the email address of your Disney account and a clear statement that you opt out. Email opt-outs are not accepted. Disney+ and Hulu subscriptions are governed by their own Subscriber Agreement, and the Walt Disney World ticket and Disneyland package terms carry their own binding-arbitration and class-action-waiver clauses, so check the terms of the product you bought.

Closed or ended products. Disney closed Disney Movie Club in 2024, citing changing viewing habits, according to a statement on the club's website reported by Media Play News: new orders were accepted through May 20, 2024 and all accounts were closed on July 20, 2024. Disney's Form 10-K for fiscal 2007 says the company launched the Disney Mobile phone service in June 2006 and in October 2007 announced its termination.

VERIFIED

Company Relationships

  • Affiliated withMagical Cruise Company, Limited
  • Affiliated withFubo
EDITORIAL

Frequently Asked Questions

How do I cancel Disney+ and when does it end?

Disney's Help Center article “How to cancel Disney+” (September 30, 2026) says subscribers can cancel at any time, “effective at the end of their current subscription term”. For a subscription billed directly by Disney+, log in to DisneyPlus.com in a computer or mobile browser, select your Profile, Account, your Disney+ subscription under Subscription, then Cancel Subscription. If a third party bills you, use that partner's help center. Cancelling Disney+ does not delete the MyDisney account. For refunds, the Help Center says an approved refund on a direct-billed subscription “will usually be returned to the original payment method within 7–10 business days”. If you cannot cancel online, the Help Center's Contact Us page offers chat and a call option, (888) 905-7888, for account and billing questions.

Why did my Disney+ price go up, and what are the current prices?

Disney's “Disney+ plans and prices” article (September 23, 2026) says new subscriptions are priced as of September 23, 2026 and earlier subscribers “will see a price change in your billing cycle on or after October 21, 2026”. It lists Disney+ with ads at $12.49 a month (previously $11.99), Disney+ Premium at $21.49 a month (previously $18.99) or $214.99 a year. The page also lists the Disney+, Hulu bundle with ads at $12.99 and the Disney+, Hulu, ESPN Select bundle with ads at $21.99. Another Help Center article says that if there is a price increase, “we will always notify you ahead of time”. Prices through third-party billers may differ. To avoid the higher price, cancel or switch plans before your next billing date; cancellation takes effect at the end of the current term.

Can I share Disney+ with someone outside my home?

Disney's Help Center says Disney+ “cannot be shared outside of your Household”. People outside it can sign up on their own or be added as an Extra Member, priced from $6.99 to $14.99 a month depending on the plan. The Help Center says a TV outside the Household may show a message and offer UPDATE HOUSEHOLD or I’M AWAY FROM HOME with a one-time passcode sent to the account email, and that there “may be a limit” on updates. It says Disney+ “does not collect and use precise geolocation data” to establish a Household.

Are Disneyland and Walt Disney World tickets, Magic Key passes and Lightning Lane passes refundable?

Disney's terms say: Walt Disney World tickets are “nonrefundable unless cancelled by Disney”; Disneyland Magic Key “Passes are nonrefundable”; Lightning Lane passes are “nonrefundable and nontransferable”. Disneyland vacation packages for 2027 arrivals are refunded minus third-party fees if cancelled 30 days or more before arrival, minus a $200 per-package fee from 4 to 29 days before arrival, and not at all at 3 days or less. A package booked 72 hours or more before check-in is fully refundable within 24 hours of booking. Terms change by product and date, so check the version that applied when you bought.

What is Disney's Disability Access Service and who can use it?

For The Walt Disney Company, Disneyland's DAS page says the service is “intended to accommodate those Guests who, due to a developmental disability such as autism or a similar, are unable to wait in a conventional queue for an extended period of time”. It gives a return time “comparable to the current standby wait” rather than immediate access, requires an eligibility conversation by live video chat or at an Accessibility Services Kiosk, allows the registered guest plus up to 3 others, and lasts for the ticket or up to one year. The page also says that if statements made to obtain DAS are found not to be true, the guest “will be permanently barred” from both resorts and previously purchased passes and tickets “will be forfeited and not refunded”. You can start the eligibility video chat as early as 60 days before a visit. A putative class action challenging the DAS criteria is pending in federal court in California; its claims are allegations, not findings (see “Court cases”).

What are Disney Cruise Line's cancellation fees?

Disney Cruise Line's U.S. terms (Rev. August 2026) say restricted inside, outside and verandah categories are nonrefundable with a 100% fee from the time of payment. For other categories on cruises of 1 to 5 nights (excluding suites) the fee is none at 90 days or more before sailing. The fee is the deposit at 89 to 45 days, 50% at 44 to 30 days, 75% at 29 to 15 days and 100% at 14 days or less. Suite and Concierge staterooms keep the deposit per guest even at “45 days or more” (cruises of 1 to 5 nights) or “56 days or more” (6 nights or more) before sailing. If Disney cancels or delays a cruise by more than three calendar days, the terms say to email [email protected] within 90 days of the original sail date.

What is the DisneyStore.com return policy and can I return a gift card?

Disney Store Guest Services says DisneyStore.com purchases get “a full refund … within 30 days of the shipping date” in the original form of payment when merchandise is new, in original unopened packaging with tags, but purchases made online “by PayPal™, or other form of tender” are “refunded as a Merchandise Credit”, as are gift returns, and “Memberships are non-refundable, non-transferable”. Exceptions include limited-edition items, mystery boxes, personalized items and MagicBands, and items bought at the parks, resorts, World of Disney or on Disney Cruise Line ships cannot be returned through DisneyStore.com. Its gift-card FAQ says “The Disney Gift Card does not expire” and is “non-refundable except as required by applicable law”. Guest Services is listed at (800) 328-0368, Monday to Friday 7:00 AM to 11:00 PM CT and weekends 9:00 AM to 5:30 PM CT.

Does Disney Movie Club still exist, and who was billing me?

Disney Movie Club has closed: Media Play News (February 20, 2024) quotes a statement posted on the club's website that Disney made “the tough decision to close Disney Movie Club”, with orders accepted through May 20, 2024 and all accounts closed July 20, 2024. The club's old web addresses now redirect to movies.disney.com, so a charge labeled as Disney Movie Club after July 2024 should be questioned. Ask your card issuer which merchant made the charge and dispute it with the issuer if you did not authorize it. Under the Fair Credit Billing Act a written billing-error dispute must reach the issuer within 60 days after the statement showing the charge was sent. A debit card falls under a different law, the Electronic Fund Transfer Act: tell your bank within 60 days after the statement showing the charge was sent. The older posts linked here about the club, from 2003 to 2013, describe membership billing and cancellation.

What government orders and settlements involve Disney, and can I claim money from them?

The FTC and Justice Department order of December 23, 2025 against Disney requires a $10 million civil penalty over YouTube videos not marked “Made for Kids”; the defendants “neither admit nor deny” the allegations. The California Attorney General's February 2026 settlement requires $2.75 million in civil penalties over privacy opt-outs, without an admission of liability; it is an action by the State of California, and the Attorney General's release does not describe individual payments. Neither government action pays individual consumers. In the Biddle v. Disney class settlement ($50 million for YouTube TV and DirecTV Stream subscribers from April 1, 2019 to March 31, 2026), the claim deadline was September 8, 2026 and has passed. The final approval hearing is set for January 14, 2027, and payments depend on final approval. The settlement administrator's recorded line is (877) 704-2517.

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