Independent profile — not affiliated with The Walt Disney Company

The Walt Disney Company

The Walt Disney Company, a Delaware corporation based in Burbank, California (NYSE: DIS), is the parent of Disney+, Hulu and ESPN's streaming plans, Disney Channel, Walt Disney World, Disneyland, Disney Cruise Line and Disney Store. This page collects Disney's own cancellation, price-change, ticket-refund, Lightning Lane, Disability Access Service, cruise and returns pages as opened on October 5, 2026, the December 2025 FTC children's-privacy order and the February 2026 California privacy judgment, the Biddle subscriber settlement, the September 2026 Fubo ruling and the August 2026 suit by Disney and ABC against the FCC over license renewals. It also links 949 older posts from this site dated 2002 to 2016, 824 of them viewer feedback on Disney Channel and Disney XD programming. Review-site figures are shown as displayed on October 5, 2026.

COMPLAINTS943
VERIFIED PHONE(818) 560-1000
LAST CHECKED2026-10-05
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 943 historical complaints about The Walt Disney Company, published between 2002 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

Programming content and age suitability (keyword match)Requests to bring back or schedule shows (keyword match)Movie Club billing and membership terms (keyword match)Parks: crowds, waits, staff and service (keyword match)Movie Club cancellation and refunds (keyword match)Parks: tickets, passes and refunds (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 3 reviews, 13 complaints
BBB: 7 complaints
ComplaintsBoard: 0 reviews, 4 reports
ComplaintsBoard: 2 reviews, 118 reports
ComplaintsBoard: 8 reviews, 94 reports
Trustpilot: 958 reviews,
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
Headquarters500 South Buena Vista Street Burbank CA 91521
Mailing address500 South Buena Vista Street, Attention: Legal Burbank CA 91521-7620
EDITORIAL

Disney+, Hulu, parks, cruises and Disney Store: what Disney's own pages say (opened October 5, 2026)

Disney runs several separate services, so the route depends on what you bought. Everything below comes from Disney pages opened on October 5, 2026 (the Disney+ Help Center was read with its country selector set to United States). The 949 older posts from this site linked to this page are dated 2002 to 2016 and do not describe today's rules.

Disney+ cancellation and billing. The Help Center article “How to cancel Disney+” (dated September 30, 2026) says: “Disney+ subscribers are able to cancel their subscription at any time, effective at the end of their current subscription term.” For a subscription billed directly by Disney+, it lists these steps in a computer or mobile browser: log in to DisneyPlus.com, select your Profile, select Account, select your Disney+ subscription under Subscription, then select Cancel Subscription. You keep access until the end of the current term. If you subscribed through a third-party billing partner, the article says the steps may vary and to use that partner's help center. A monthly subscription billed by Disney+ can be paused (the article says certain plans may not be eligible), and a cancellation can be reversed with Restart Subscription before the term ends. If you cancel a bundle that you joined while holding a separate Hulu, ESPN or third-party subscription, the article says the original subscription continues at its then-current price unless you cancel it too. For trouble cancelling it points to its Contact Us page; the Help Center home page says live support is available “24 hours a day 7 days a week”. The Contact Us page for the Account & Billing topic offers “Chat with Disney+” and “Call Disney+”, and the call option says: “Talk to Disney+ support. Your name and account email are required. Local or international charges may apply.” and gives 888-905-7888. On refunds, the article “How do I view my Disney+ billing history and charges?” says: “Under certain circumstances, Disney+ may issue refunds.” For a subscription billed directly by Disney+ and a refund approved through Disney+ Support, it says the amount “will usually be returned to the original payment method within 7–10 business days”; for a third-party platform it says to refer to that platform's policies.

Price changes. The “Disney+ plans and prices” article (dated September 23, 2026) says: “If you signed up for a Disney+ subscription prior to this date, you will see a price change in your billing cycle on or after October 21, 2026.” Its tables list, among others, Disney+ with ads at $12.49 a month, Disney+ Premium at $21.49 a month or $214.99 a year, the Disney+, Hulu bundle at $12.99 and the Disney+, Hulu, ESPN Select bundle at $21.99, and say that Disney+ “does not currently offer a free trial” and that prices through third-party billers may vary. The article “Why am I being billed the wrong amount for Disney+?” (February 11, 2026) says: “If there’s a price increase, we will always notify you ahead of time.”

Sharing outside your household. The Help Center says Disney+ “cannot be shared outside of your Household”. People outside it can sign up on their own or be added as an Extra Member (priced from $6.99 to $14.99 a month depending on the plan, per the prices article). If a TV shows “This TV doesn’t seem to be part of the Disney+ Household for this account”, the article describes choices such as UPDATE HOUSEHOLD or I’M AWAY FROM HOME, each confirmed with a one-time passcode sent to the account email, and warns that “there may be a limit to the number of times you can update your Household”. The Household article (September 25, 2024) says Disney+ “does not collect and use precise geolocation data to detect and establish your Household”.

Hulu, and the agreements I could not open. “Is Hulu going away?” (May 19, 2026) says Hulu and Hulu Premium subscriptions “will continue to be available” and that Hulu will be further integrated within Disney+ by the end of the year; Hulu Live TV is not yet available inside the Disney+ app. In every attempt from this location (including a second browser session) the U.S. Disney+ Subscriber Agreement redirected to a Latvian edition, and the Subscriber Agreement link in the Hulu Help Center footer opened the Disney+ Latvia home page, so refund, arbitration and other contract terms for Disney+ and Hulu subscriptions are not stated on this page. The Hulu U.S. Help Center did load: its cancellation contact page says “You can make changes to your subscription at any time on your Account page”, mentions the option to “pause your subscription for up to 12 weeks”, says that if you are billed through a third party the cancellation steps may vary, and lists Call Hulu at 888 755 7907. Disney's general Terms of Use for U.S. users are summarized under “Company background”.

Disneyland and Walt Disney World tickets, passes and Lightning Lane. Disneyland's Magic Key terms (“Updated as of April 26, 2024”) say: “No refunds will be given.” and describe passes as “nonrefundable” and as “nontransferable temporary licenses”; entry also needs a theme park reservation. Disneyland's Lightning Lane page says: “Lightning Lane passes are nonrefundable and nontransferable” and that Disney Genie+ “was renamed to Lightning Lane Multi Pass”. The Walt Disney World Ticket Store terms say: “Tickets are nonrefundable unless cancelled by Disney” and “Park admission is not guaranteed” (I opened that page through a Europe-edition address, disneyworld.eu, which served the U.S. ticket-store terms). Disneyland's vacation-package terms (arrivals January 1 to December 31, 2027) say that cancellations 30 days or more before arrival are refunded minus third-party fees, that a $200 per-package fee applies from 4 to 29 days before arrival, that at 3 days or less the whole package including tickets is non-refundable, and that a package is “fully refundable within 24 hours of booking, if booked 72 hours or more prior to posted check-in time”. These ticket, pass and package terms each contain a binding-arbitration and class-action-waiver section. Phones: Disneyland lists tickets and general information at (714) 781-4636 and Magic Key holders at (714) 781-7277 (7:00 AM to 8:00 PM Pacific on weekdays, 8:00 AM to 7:00 PM weekends); Walt Disney World's Contact Us page lists (407) 939-5277.

Disability Access Service (DAS). Disneyland's DAS page says the program is “intended to accommodate those Guests who, due to a developmental disability such as autism or a similar, are unable to wait in a conventional queue for an extended period of time”, that DAS “doesn’t provide immediate access to experiences, but rather allows Guests to request an attraction return time … comparable to the current standby wait”, that eligibility is discussed by live video chat (8:00 AM to 8:00 PM Pacific, from 60 days before a visit) or at an Accessibility Services Kiosk, that a photo is taken, that the party is limited to the registered guest and up to 3 others, and that DAS is valid “for the length of the ticket or up to one year, whichever comes sooner”. The DAS FAQ adds: “If it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering the Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.” A class action about these criteria is described under “Court cases”.

Disney Cruise Line. The U.S. terms (“Rev. August 2026”) say that on a cancellation “amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded” and that “No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date”. Restricted inside, outside and verandah categories are “NONREFUNDABLE and NONTRANSFERABLE” with a 100% fee from the time of payment. For other categories on cruises of 1 to 5 nights (excluding suites) there is no fee at 90 days or more before sailing, the deposit per guest is kept at 89 to 45 days, 50% at 44 to 30 days, 75% at 29 to 15 days and 100% at 14 days or less; the table for cruises of 6 nights or more uses 120, 119 to 56, 55 to 30, 29 to 15 and 14 days. Suite and Concierge staterooms have separate tables in which the deposit per guest is charged even at the earliest listed period: “45 days or more” before sailing on cruises of 1 to 5 nights (then 50% at 44 to 30 days, 75% at 29 to 15 and 100% at 14 days or less) and “56 days or more” on cruises of 6 nights or more (50% at 55 to 30 days, 75% at 29 to 15 and 100% at 14 days or less). If Disney Cruise Line cancels a cruise or delays it more than three calendar days and you do not accept the alternative, the terms say to request a refund or cruise credit at [email protected] within 90 days of the original sail date. The terms name Magical Cruise Company, Limited as the operator of the ships and set 6 months for written notice of injury claims and 1 year to sue.

Disney Store and shopDisney. The DisneyStore.com returns policy gives “a full refund … within 30 days of the shipping date” to the original form of payment for new items in original packaging, but a card refund goes only to the original card if that account is still valid (otherwise “a Merchandise Credit”), purchases made online “by PayPal™, or other form of tender will, subject to the terms stated above, be refunded as a Merchandise Credit”, and gift returns “will receive a Merchandise Credit for the full purchase price”. “Memberships are non-refundable, non-transferable”. The exceptions include limited-edition items, collectibles, mystery boxes, beauty items, personalized items, items marked final sale, and MagicBands; items bought at the parks, resorts, World of Disney, Disney Vacation Club locations or on Disney Cruise Line ships are not accepted. Guest Services is listed at (800) 328-0368 (Monday to Friday 7:00 AM to 11:00 PM CST, weekends 9:00 AM to 5:30 PM CST). Disney's gift-card FAQ says “The Disney Gift Card does not expire” and that the card is “non-refundable except as required by applicable law”; a lost or stolen card is reported at 1-877-650-4327 with the original receipt.

Personal-data requests and opt-outs. Disney's “Your US State Privacy Rights” page says requests to know, access, delete or correct go to usprivacy.disney.com or (877) 466-6669 (identity verification may be required), and that to appeal you may email [email protected]; it adds that if you are unsatisfied with the handling of an appeal “you may have the right to complain to your state’s Attorney General”.

Disney Movie Club. The club no longer operates (see “Company background”); the club's old web addresses now redirect to movies.disney.com.

EDITORIAL

Government actions: FTC and Justice Department (2025), California Attorney General (2026), FCC (2026)

FTC and Justice Department, children's privacy on YouTube (United States v. Disney Worldwide Services, Inc. and Disney Entertainment Operations LLC, C.D. Cal. No. 2:25-cv-08223). On September 2, 2025 the FTC announced that Disney “will pay $10 million to settle Federal Trade Commission allegations that the company allowed personal data to be collected from children who viewed kid-directed videos on YouTube without notifying parents or obtaining their consent as required by the Children’s Online Privacy Protection Rule”. The complaint, filed by the Justice Department on the FTC's referral, alleged that Disney labeled videos by channel and did not mark individual child-directed videos as “Made for Kids”. The stipulated order is signed “SO ORDERED this 23rd day of December, 2025”. It requires a $10,000,000 civil penalty, compliance with the COPPA Rule, and a program to review whether videos posted to YouTube should be designated Made for Kids unless YouTube adopts age-assurance technology or ends the label. Paragraph 3 of the order says: “Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order.” The Justice Department announced the entry of the order on December 30, 2025 and the FTC on December 31, 2025. The FTC's case page (opened October 5, 2026) shows “Case Status: Pending”, a last-updated date of December 31, 2025, and the sentence “A federal judge approved the order in December 2025.” This case concerns YouTube videos, not Disney+ subscriptions.

California Attorney General, privacy opt-outs on Disney streaming services (People v. Disney DTC, LLC and ABC Enterprises, Inc., Los Angeles Superior Court No. 26STCV04425). On February 11, 2026 the Attorney General announced a settlement requiring Disney to pay $2.75 million in civil penalties and to implement opt-out methods that fully stop the sale or sharing of personal information. The announcement says the investigation found that an opt-out toggle often applied only to the service and device in use, that the webform did not stop sharing with third-party ad-tech companies whose code Disney embedded, and that Global Privacy Control requests were limited to the device used. The Final Judgment and Permanent Injunction posted by the Attorney General (signed by Judge Daniel M. Crowley with a date of February 11, 2026; the footer label “[PROPOSED]” is struck through) says it was stipulated “without DEFENDANTS admitting any liability”, covers Disney+, Hulu and ESPN+, and orders payment of $2,750,000 within thirty days of entry. The Attorney General's release says consumers can report CCPA violations at oag.ca.gov/report. Disneyland's website notice of the right to opt out says a Global Privacy Control signal is processed “as if you had opted out through the toggle”.

FCC, ABC television stations. On April 28, 2026 the FCC's Media Bureau (Order DA 26-416) said the FCC “has been investigating Disney’s ABC stations for possible violations of the Communications Act of 1934 and the FCC’s rules, including the agency’s prohibition on unlawful discrimination”, and directed ABC to file renewals for all of its licensed TV stations by May 28, 2026. A May 29, 2026 public notice (DA 26-541, MB Docket No. 26-131) says ABC filed renewal applications for its eight television licenses and set petitions to deny for June 29, July 29 for oppositions and August 5 for replies. This is a broadcast-licensing matter. On August 18, 2026 Disney, ABC and eight ABC station licensees sued the FCC and its commissioners in federal court in Washington, D.C., over that order; the suit is described under “Court cases” and consists of the parties' allegations and arguments, not findings. I did not find a decision on the renewals in the sources checked on October 5, 2026; in an August 20, 2026 court filing the FCC described the renewal process as an administrative process that “could include (but has not yet been determined to require) a hearing”.

To report a problem with a company, the FTC's release points to ReportFraud.ftc.gov. No other Disney consumer-protection order from the FTC, a state attorney general or the CFPB was identified in the sources checked on October 5, 2026 (SEC filings, FTC, Justice Department and California Attorney General releases, FCC documents).

EDITORIAL

The Walt Disney Company: who is behind Disney+, the parks and the other brands

Registrant. The Walt Disney Company is a Delaware corporation with principal executive offices at 500 South Buena Vista Street, Burbank, California 91521 and telephone (818) 560-1000, with common stock listed on the New York Stock Exchange as DIS. Its Form 10-K for the fiscal year ended September 27, 2025 (filed November 13, 2025; no 10-K/A appears in EDGAR's recent filings list) describes “a diversified worldwide entertainment company with operations in three segments: Entertainment, Sports and Experiences”. It lists Disney+ (“a global direct-to-consumer (DTC) service”), Hulu (“a U.S. DTC service”), ESPN's DTC plans ESPN Select and ESPN Unlimited (“started in August 2025”), Disney Channel, Disney Junior and Disney XD, Walt Disney World Resort, Disneyland Resort and Disney Cruise Line, which it says operates six ships. EDGAR lists the company's former name as TWDC Holdco 613 Corp (June 2018).

Leadership. A Form 8-K filed February 3, 2026 says the Board appointed Josh D’Amaro, then Chairman of Disney Experiences, as Chief Executive Officer effective March 18, 2026, with Robert A. Iger becoming Senior Advisor; a March 2026 8-K says Mr. D’Amaro was elected a director on March 18, 2026.

Which Disney entity is named in what. Documents name different subsidiaries: Disney DTC, LLC (a Delaware company) and ABC Enterprises, Inc. in the California judgment; Disney Worldwide Services, Inc. and Disney Entertainment Operations LLC in the FTC order; Walt Disney Parks and Resorts U.S., Inc. as “Disney” in the Magic Key terms; and Magical Cruise Company, Limited (doing business as Disney Cruise Line) in the cruise terms, which call it and DCL Island Development, Ltd. “indirect subsidiaries of The Walt Disney Company”. The June 27, 2026 Form 10-Q, in describing counterclaims by DISH Network, refers to “the Company’s acquisition of a controlling share of Fubo”. Disney's own announcement, dated October 29, 2025, says: “As of the Transaction closing, Disney holds an approximately 70% interest in the newly combined company with existing Fubo shareholders holding an approximately 30% interest”, and that Fubo and Hulu + Live TV “will continue to be available to consumers as separate and distinct services”.

General Terms of Use. Disney's Terms of Use for the United States (last updated May 24, 2024) are offered by “Disney DTC LLC and/or its affiliates and subsidiaries”. Section 8 provides for binding individual arbitration and a class-action waiver, with exceptions for small-claims court and intellectual-property disputes. It requires a written notice of the dispute to “Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention: Legal”, a 60-day informal negotiation period before arbitration starts, and arbitration filed with ADR Services, Inc. (or National Arbitration and Mediation if ADR Services is unavailable). Other Disney terms may differ; the Disney+ Subscriber Agreement could not be opened for this page.

Closed or ended products. Disney said it would close Disney Movie Club: Media Play News (February 20, 2024) quotes a statement posted on the club's website, “consumer behavior and viewing preferences continue to evolve so we have made the tough decision to close Disney Movie Club”, with new orders accepted through May 20, 2024 and all accounts closed July 20, 2024. Disney's Form 10-K for fiscal 2007 says the company launched the Disney Mobile phone service in June 2006 and in October 2007 announced its termination. This page does not cover Disneyland Paris or Disney Channel services in other countries.

EDITORIAL

Complaint record: older posts on this site and review-site figures (as displayed October 5, 2026)

Posts on this site. Of 1,179 approved posts on this site that mention Disney in the offender field or title, 949 are linked to this page: 943 name a Disney-owned brand or operation and 6 are related parties (3 involve a third-party operator tied to a Disney name, 2 concern a Disney-branded credit card issuer, and 1 a collection agency that wrote about a Disney Movie Club account). Their dates run from 2002 to 2016. By brand: 824 concern Disney Channel, Disney XD and other Disney television programming (2007 to 2014, mostly viewer feedback from parents and children about shows, plus requests to bring shows back); 52 concern Disney Movie Club or Disney Movie Rewards (2003 to 2013, which mostly describe membership billing and cancellation); 43 concern the parks, resorts and Disney Cruise Line (2002 to 2015); 6 concern Disney Store or its online shop; 6 concern Disney online games such as Toontown; and 12 concern other Disney units (including the Disney Mobile phone service, ABC, Disney Direct and Disney Family). These are consumers' accounts that this site has not independently verified, and most are older than 10 years.

Not linked here (230 posts): travel and ticket resellers, look-alike sites (such as 13 posts about waltdisneydvds.com), audition and magazine-subscription offers that used the Disney name, hotels, retailers and individuals; 74 posts about Disney Channel India, the Netherlands or the UK or whose text points to viewers or channels outside the U.S.; Euro Disney; and Disney-branded books and toys sold by licensees. A complaint about one of those sellers is not a complaint about The Walt Disney Company.

Review sites, as displayed on October 5, 2026. BBB lists a profile named “The Walt Disney Company” (2121 Avenue of the Stars, Century City, California): not BBB Accredited; rating D-, with the reason “Failure to respond to 13 complaint(s) filed against business”; 13 total complaints in the last 3 years and 2 closed in the last 12 months; 1/5 from an average of 3 customer reviews. BBB's alternate names for that listing include Twentieth Century Fox Home Entertainment Online, and the first complaint listed (dated July 28, 2026) is about a resort room. BBB's separate “Walt Disney World Company” headquarters profile showed “This business profile is under review” with no readable complaints. A further BBB listing, “Disney Enterprises Inc” at 500 S Buena Vista St, Burbank (Entertainment), is also not BBB Accredited and displayed a rating of A-, with the reason “Failure to respond to 1 complaint(s) filed against business”, 7 total complaints in the last 3 years and 2 closed in the last 12 months. The Century City and Burbank listings are separate BBB files and are not added together. Trustpilot's profile for www.disneyplus.com is unclaimed and shows 1.2 from 958 reviews, 417 of them in the last 12 months, with Trustpilot's notice that the company has no history of asking for reviews and reviews may not be representative; the profile is not limited to U.S. reviews. ComplaintsBoard shows 1.4 from 8 reviews and 94 complaints for Disney Store, 2.6 from 2 reviews and 118 complaints for Disney Movie Club, and 1.0 from 0 reviews and 4 complaints for Disney+. Different sites, products and periods are not added together.

EDITORIAL

Court cases: subscriber antitrust settlement, Fubo ruling, ABC license-renewal suit and Disability Access Service suit

Biddle v. The Walt Disney Company (N.D. Cal. No. 5:22-cv-07317-EJD). The official settlement website describes a “$50 million ($50,000,000) partial settlement” of a class action by YouTube TV, DirecTV Stream and Fubo plaintiffs alleging that Disney's conduct raised the prices of streaming live pay television; it says “Defendant denies any wrongdoing but has agreed to settle the lawsuit”, and that the notice applies only to YouTube TV and DirecTV Stream subscribers from April 1, 2019 through March 31, 2026 (“FuboTV Plaintiffs have not settled with Defendant”). The claim and exclusion deadline was September 8, 2026, which has passed; the objection deadline is December 1, 2026 and the final approval hearing is January 14, 2027 at 9:00 a.m. The court's order preliminarily approving the settlement (ECF 236) was signed March 31, 2026 and set the fairness hearing for January 14, 2027; Disney's Form 10-Q says the motion for final approval is due October 27, 2026.

Fubo subscribers (plaintiffs Unger and Prescott, same docket). On September 8, 2026 Judge Edward J. Davila granted Disney's motion, in an order titled “Order Granting Motion to Compel Arbitration, Dismissing Class Claims”. The order says those plaintiffs allege Disney's carriage agreements inflated the price of their Fubo subscriptions, that Fubo's Terms of Service contain “a mandatory arbitration provision, a future affiliates clause, and a waiver of class claims”, and concludes: “TWDC’s Motion is GRANTED”, the case is stayed pending arbitration of the plaintiffs' individual claims, and the plaintiffs' putative class claims are dismissed (ECF 244). Disney's Form 10-Q (filed August 5, 2026) had described that motion as pending.

American Broadcasting Companies, Inc., The Walt Disney Company and eight ABC station licensees v. FCC (D.D.C. No. 1:26-cv-02902-LLA). Filed August 18, 2026 and assigned to Judge Loren L. Alikhan, the complaint pleads one count, First Amendment retaliation. It asks the court to declare that the FCC's order requiring early license renewal applications is retaliatory and to enjoin further action on those applications, including issuing a hearing designation order, and any action to coerce or threaten sanctions over editorial discretion; the plaintiffs also moved for a temporary restraining order and preliminary injunction. In a joint status report of August 20, 2026 the FCC said it would move to dismiss, argued that the statutes channel review of its licensing actions to the courts of appeals, and represented that it would give at least 48 hours' notice before issuing any hearing designation order until the court decides the preliminary-injunction motion, describing such an order as not a “sanction”. The CourtListener copy of the docket (last updated October 2, 2026) shows the FCC's motion to dismiss and opposition (September 3), the plaintiffs' opposition (September 17), the FCC's reply (September 24), motions to intervene and for leave to file amicus briefs, and no ruling on either motion; RECAP copies can lag the court's own docket. These are the parties' allegations and arguments, not findings.

Disability Access Service class action (Malone, Arballo, Horne and Gonzalez v. Walt Disney Parks and Resorts U.S., Inc. and Inspire Health Alliance, LLC, C.D. Cal. No. 8:25-cv-00562-SRM). The first amended complaint (April 7, 2025) alleges violations of Title III of the ADA, the Unruh Civil Rights Act and California confidentiality law in the administration of the DAS program at Disneyland Resort for people who applied on or after June 18, 2024. Disney and Inspire moved to dismiss and to strike the class allegations, and the plaintiffs moved to remand to Orange County Superior Court. The July 16, 2025 scheduling order sets a jury trial for February 23, 2027. The newest entry on the CourtListener copy of the docket opened on October 5, 2026 is a stay order entered October 8, 2025; I could not open it, and the copy may not show later filings. These are allegations, not findings.

Investor suits. Disney's Form 10-Q describes a securities class action about Disney+ costs and subscriber growth (C.D. Cal., trial set for November 16, 2027) and derivative suits; these are brought by shareholders, not consumers.

EDITORIAL

Is The Walt Disney Company Legitimate?

The Walt Disney Company is an SEC registrant that filed a Form 10-K for the fiscal year ended September 27, 2025 on November 13, 2025 and a Form 10-Q for the quarter ended June 27, 2026 on August 5, 2026, listing its address as 500 South Buena Vista Street, Burbank, California 91521. Its subsidiaries are named as parties in the FTC order (December 23, 2025) and the California judgment (February 11, 2026) described above, and neither document is an admission of liability. The orders concern children's data on YouTube and privacy opt-outs, and the company's position in the settled and pending cases is stated in the documents quoted on this page.

Whether a particular charge, ticket or message comes from Disney depends on who sold it. Disney's Help Center says subscriptions can be billed directly by Disney+ or by third-party billing partners, whose own help centers handle cancellation. The Help Center also lists an article titled “Suspicious emails and texts claiming to be from Disney+”, and Disney's gift-card FAQ gives its own lost-card number. Many older posts on this site (see “Complaint record”) concern travel, ticket and DVD sellers that used the Disney name rather than Disney's own services; check the domain and the seller before paying. This page gives no rating or verdict.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
Biddle v. The Walt Disney Company (YouTube TV and DirecTV Stream subscribers, antitrust)
Docket No. 5:22-cv-07317-EJD		U.S. District Court, N.D. Cal. (San Jose)FiledFiled — no final outcome recorded

Proposed $50 million class settlement for YouTube TV and DirecTV Stream subscribers from April 1, 2019 through March 31, 2026. The settlement website says “Defendant denies any wrongdoing but has agreed to settle the lawsuit”. The court signed an order preliminarily approving the settlement on March 31, 2026 (ECF 236); the claim and exclusion deadline of September 8, 2026 has passed; objections are due December 1, 2026 and the final approval hearing is January 14, 2027 at 9:00 a.m. The Fubo plaintiffs did not settle (see the next entry). Final approval is pending: no final approval order was identified on October 5, 2026.

Source
Unger and Prescott v. The Walt Disney Company (Fubo subscribers; in the Biddle docket)
Docket No. 5:22-cv-07317-EJD (originally No. 5:25-cv-01163-EJD)		U.S. District Court, N.D. Cal. (San Jose)—FiledFiled — no final outcome recorded

On September 8, 2026 the court granted Disney's motion to compel arbitration of the plaintiffs' individual claims, dismissed their putative class claims and stayed the case pending arbitration, citing the arbitration provision and class waiver in Fubo's Terms of Service. The plaintiffs allege Disney's carriage agreements inflated the price of their Fubo subscriptions; Disney's Form 10-Q (August 5, 2026) said it expected any loss “would be in an amount that is not material”. The order is not a final judgment; whether an appeal or arbitration has begun was not identified.

Source
United States v. Disney Worldwide Services, Inc. and Disney Entertainment Operations LLC (COPPA, YouTube videos)
Docket No. 2:25-cv-08223		U.S. District Court, C.D. Cal. (Western Division)
JudgmentJudgment entered

Stipulated Order for Permanent Injunction, Civil Penalty Judgment, and Other Relief entered December 23, 2025: $10,000,000 civil penalty, COPPA compliance, and a program to review whether YouTube videos should be designated “Made for Kids”. Paragraph 3: “Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order.”

Source
People of the State of California v. Disney DTC, LLC and ABC Enterprises, Inc. (CCPA opt-outs)
Docket No. 26STCV04425		Superior Court of California, Los Angeles County—
SettledSettled

Final Judgment and Permanent Injunction posted by the California Attorney General, signed by Judge Daniel M. Crowley on February 11, 2026 (the footer label “[PROPOSED]” is struck through): $2,750,000 payable to the Attorney General within thirty days of entry; opt-out and Global Privacy Control requirements across Disney+, Hulu and ESPN+; stipulated “without DEFENDANTS admitting any liability”. The Attorney General announced the settlement on February 11, 2026.

Source
Malone, Arballo, Horne and Gonzalez v. Walt Disney Parks and Resorts U.S., Inc. and Inspire Health Alliance, LLC (Disability Access Service)
Docket No. 8:25-cv-00562-SRM		U.S. District Court, C.D. Cal. (Southern Division)—FiledFiled — no final outcome recorded

Putative class action removed from Orange County Superior Court. The first amended complaint (April 7, 2025) alleges violations of the ADA, the Unruh Civil Rights Act and California confidentiality law in the Disneyland DAS program. Disney and Inspire moved to dismiss and strike class allegations; the plaintiffs moved to remand. A July 16, 2025 order sets a jury trial for February 23, 2027. The newest entry on the docket copy opened October 5, 2026 is a stay order entered October 8, 2025 (document not opened). These are allegations; Disney's responses are in its court filings.

Source
American Broadcasting Companies, Inc., The Walt Disney Company and eight ABC station licensees v. Federal Communications Commission and commissioners (First Amendment retaliation)
Docket No. 1:26-cv-02902-LLA		U.S. District Court, D.D.C.FiledFiled — no final outcome recorded

Plaintiffs allege that the FCC's April 28, 2026 order requiring early license renewal applications is retaliation for protected expression, and ask for a declaration and for temporary, preliminary and permanent injunctions against further action on the renewal applications, including a hearing designation order. The FCC's August 20, 2026 status report said it would move to dismiss, argued that review is channeled to the courts of appeals, and represented that it would give at least 48 hours' notice before issuing a hearing designation order until the court decides the preliminary-injunction motion. The FCC moved to dismiss on September 3, 2026; briefing on that motion ran through September 24, 2026. The CourtListener copy of the docket (last updated October 2, 2026) shows no ruling on the motion to dismiss or the preliminary-injunction motion. These are the parties' allegations and arguments, not findings.

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  • Affiliated with: Magical Cruise Company, Limited
  • Affiliated with: Fubo
EDITORIAL

Frequently Asked Questions

How do I cancel Disney+ and when does it end?

Disney's Help Center article “How to cancel Disney+” (September 30, 2026) says subscribers can cancel at any time, “effective at the end of their current subscription term”. For a subscription billed directly by Disney+, log in to DisneyPlus.com in a computer or mobile browser, select your Profile, Account, your Disney+ subscription under Subscription, then Cancel Subscription. If a third party bills you, use that partner's help center. Cancelling Disney+ does not delete the MyDisney account. For refunds, the Help Center says an approved refund on a direct-billed subscription “will usually be returned to the original payment method within 7–10 business days”. I could not open the Disney+ Subscriber Agreement, so its refund terms are not stated here.

Why did my Disney+ price go up, and what are the current prices?

Disney's “Disney+ plans and prices” article (September 23, 2026) says new subscriptions are priced as of September 23, 2026 and earlier subscribers “will see a price change in your billing cycle on or after October 21, 2026”. It lists Disney+ with ads at $12.49 a month, Disney+ Premium at $21.49 a month or $214.99 a year, and the Disney+, Hulu bundle at $12.99 (premium $21.99). Another Help Center article says that if there is a price increase, “we will always notify you ahead of time”. Prices through third-party billers may differ.

Can I share Disney+ with someone outside my home?

Disney's Help Center says Disney+ “cannot be shared outside of your Household”. People outside it can sign up on their own or be added as an Extra Member, priced from $6.99 to $14.99 a month depending on the plan. The Help Center says a TV outside the Household may show a message and offer UPDATE HOUSEHOLD or I’M AWAY FROM HOME with a one-time passcode sent to the account email, and that there “may be a limit” on updates. It says Disney+ “does not collect and use precise geolocation data” to establish a Household.

Are Disneyland and Walt Disney World tickets, Magic Key passes and Lightning Lane passes refundable?

Disney's terms say: Walt Disney World tickets are “nonrefundable unless cancelled by Disney”; Disneyland Magic Key passes: “No refunds will be given”; Lightning Lane passes are “nonrefundable and nontransferable”. Disneyland vacation packages (2027 arrivals) are refundable minus fees up to 4 days before arrival and non-refundable at 3 days or less, but fully refundable within 24 hours of booking if booked 72 hours or more before check-in. Check the exact terms for the date and product you bought before relying on this summary.

What is Disney's Disability Access Service and who can use it?

Disneyland's DAS page says the service is “intended to accommodate those Guests who, due to a developmental disability such as autism or a similar, are unable to wait in a conventional queue for an extended period of time”. It gives a return time “comparable to the current standby wait” rather than immediate access, requires an eligibility conversation by live video chat or at an Accessibility Services Kiosk, allows the registered guest plus up to 3 others, and lasts for the ticket or up to one year. The page also says that if statements made to obtain DAS are found not to be true, the guest “will be permanently barred” from both resorts and previously purchased passes and tickets “will be forfeited and not refunded”. A putative class action challenging the criteria, removed to federal court in March 2025, is described on this page as allegations only.

What are Disney Cruise Line's cancellation fees?

Disney Cruise Line's U.S. terms (Rev. August 2026) say restricted inside, outside and verandah categories are nonrefundable with a 100% fee from the time of payment. For other categories on cruises of 1 to 5 nights (excluding suites) the fee is none at 90 days or more before sailing, the deposit at 89 to 45 days, 50% at 44 to 30 days, 75% at 29 to 15 days and 100% at 14 days or less. Suite and Concierge staterooms keep the deposit per guest even at “45 days or more” (cruises of 1 to 5 nights) or “56 days or more” (6 nights or more) before sailing. If Disney cancels or delays a cruise by more than three calendar days, the terms say to email [email protected] within 90 days of the original sail date.

What is the DisneyStore.com return policy and can I return a gift card?

Disney Store Guest Services says DisneyStore.com purchases get “a full refund … within 30 days of the shipping date” in the original form of payment when merchandise is new, in original unopened packaging with tags, but purchases made online “by PayPal™, or other form of tender” are “refunded as a Merchandise Credit”, as are gift returns, and “Memberships are non-refundable, non-transferable”. Exceptions include limited-edition items, mystery boxes, personalized items and MagicBands. Its gift-card FAQ says “The Disney Gift Card does not expire” and is “non-refundable except as required by applicable law”. Guest Services is listed at (800) 328-0368.

Does Disney Movie Club still exist, and who was billing me?

Disney Movie Club has closed: Media Play News (February 20, 2024) quotes a statement posted on the club's website that Disney made “the tough decision to close Disney Movie Club”, with orders accepted through May 20, 2024 and all accounts closed July 20, 2024. The club's old addresses now redirect to movies.disney.com. Most of the 52 older posts linked to this page about the club are from 2008 to 2012. For a charge that you do not recognize today, check the descriptor with your card issuer.

What government orders and settlements involve Disney, and can I claim money from them?

The FTC and Justice Department order of December 23, 2025 requires a $10 million civil penalty over YouTube videos not marked “Made for Kids”; the defendants “neither admit nor deny” the allegations. The California Attorney General's February 2026 settlement requires $2.75 million in civil penalties over privacy opt-outs, without an admission of liability; it is an action by the State of California, and the Attorney General's release does not describe individual payments. In the Biddle v. Disney class settlement ($50 million for YouTube TV and DirecTV Stream subscribers from April 1, 2019 to March 31, 2026), the claim deadline was September 8, 2026 and has passed; the final approval hearing is January 14, 2027.