Usacomplaints.com » Recreation & Entertainment » Complaint / Review: Dek 23 Lounge Owned By KM CLUB LLC (HUGHES, DAVID) - Dek 23 Lounge Owned By KM CLUB LLC In South Beach (HUGHES, DAVID) Charged $500 extra to my Card and forced to sign under duress then kicked out. #253951

Complaint / Review
Dek 23 Lounge Owned By KM CLUB LLC (HUGHES, DAVID)
Dek 23 Lounge Owned By KM CLUB LLC In South Beach (HUGHES, DAVID) Charged $500 extra to my Card and forced to sign under duress then kicked out

I have been to this place about 5-7 times before this occured and have usually ordered their "bottle service". At about midnight I had gave my ID and credit card to Samantha DeBianchi (Manager) to hold for the bill. I was sharing a table with a friend who works for this place as a promoter and attends the venue every weekend.

This being a club, I was doing some heavy drinking and at a little past 3am I went to the bathroom. I was approached by 3 bouncers and told that I supposedly broke a shelf and couldnt leave the bathroom. Within a minute my waitress from the other side of the club was in the mens bathroom with a bill for my bottle ($250) plus an additional $400 for the supposedly broker shelt and on top of that they charged me tax and 20% gratuity on the full amount. I was forced to sign the charge and then kicked out to the street drunk, with no phone, keys or wallet (were in a friends car who was still inside). I had to take a cab home ($60) and not being able to enter my apartment until the next day since i had no means of getting in touch with my friends and didnt have keys to my apartment.

I had reviewed the bill that i received that night and noticed that the bill along with all the charges was printed at 12:12am before anything even happened which proves that I was a target to fraud by this venue from the moment I walked in. The waitress, knowing i was there with the promoter still had me kicked out and didnt even mention anything to anyone that i was with that night. I went back to this place yesterday to see this $400 shelf that i broke but there was nothing that was even brakeable anywhere in sight.in an attempt to speak to the manager, Samantha DeBianchi I was rudely ignored as the same waitress made a comment to me about the incident and pulled the manager away to prevent her from speaking with me.

I'm a business owner and this is not about the matter of the $500-600 that this had cost me, but the matter of principal. This is not how you treat customers that come to your place of business and spend $300-$500 a night. I have never been treated with such disrespect by a business before and even if I will not recover the money I lost, I will make sure that they lose 20 x more in revenue.

This place freely allows underage girls entrance with fake IDs and no IDs and does absolutely nothing to prevent underage drinking. I will be pursuing this matter in small claims as well as make the underage drinking noted to the local authorities to make that $400 a mistake that the owner will regret.


Offender: Dek 23 Lounge Owned By KM CLUB LLC (HUGHES, DAVID)

Country: USA   State: Florida   City: MIAMI BEACH
Address: 655 WASHINGTON AVE
Phone: 3056741176

Category: Recreation & Entertainment

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