My friend and I ordered lunch at Johnson's resturant which constisted of a bacon cheeseburger, 2 hot chocolates, a cup of coffee, steak sandwich and a small glass of milk. When my steak sandwich arrived it was so fatty I could not even bite it. I took two bites out of the sandwich and told the waitress I could not eat it. She looked at the steak and agreed. She asked if I wanted something else. I ordered a grilled cheese and cup of bean soup. While waiting for my new order, I took a drink of milk and it was spoiled. My friend tasted it and confirmed this. I told the waitress and she took it and brought me a coke. When I got the bill it was 18.00 and some change. I looked over the bill at the registar and noticed she charged me for the steak sandwich. When I asked her about it, the manager (or owner I assume) was sitting at the counter jumped up and started yelling at me. She said "if you don't have money to pay your bill don't come in here." I was stunned. I told her I have more than enough money to pay my bill but do not feel I should be charged for food I did not eat. She started talking to the waitress loud enough for the other customers to hear about how she does not want customers like me in her resturant and to adjust my bill. She slammed a menu down on the counter and yelled at me to check the prices and make sure she had the bill right. I was embarrased and know I was over charged again because the adjusted bill came to 15.05. But I just wanted out of this place. When I told my co-workers about the incident, one of them said the same thing happened to her family, when she was served spoiled hamburger and they charged her for it even though it was sent back. This is no way to do business, and someone should explain to this woman about customer service and over charging. I have never been treated with such rudeness and disrespect from a business, and have filed a complaint with the BBB.
0 comments