RE: #23044170 - Intelliflix Inc.
Dear Dr. Xxxxx
Thank you for contacting the Better Business Bureau concerning the dispute you are having with Intelliflix. We have forwarded your complaint to the company for their comments and/or action. You will be informed of the outcome of this matter. However, we must advise you that the prognosis for a favorable resolution of your issue is not good. This company has already "earned" an "unsatisfactory" business reliability report with the BBB. It is, therefore, doubtful that they will respond to us, or to you, concerning this matter. Nevertheless, we will make our best effort to help mediate a solution.
This company is a nightmare. They have an annual superpass. And yes you can get a refund. Well except. They have policy that they do not proecess the refund until your next billing date (12 months away). I went through credit card and got the balance refunded. After much ado.intellifix, though my account is closed is billign me twice a week. I closed during first month. They simply quite sending me movies. None. Nada. Zip. ZILCH.
I signed up December.. Cancelled January. When will I get refund? December.. As though they would still be in business.
"All program changes begin with your next month of service. Your renewal/cancellation date is Dec-26.
Important Note: If you make changes or cancel your rental plan, changes/cancellation will take effect on your Billing Renewal Date (See Above)"
Insanity? Try customer service. No compremde english. Nonsense responses..
Dear xxxx,
Thanks for writing in to Intelliflix.
We apologize if we didn't meet your expectations during your time With us. Although we strive to provide you with a world class experience, there are challenges that arise from time to time is some account. We will continue to learn and grow from this experience, and hopefully we will have the opportunity to server you again in the future. If you would allow us to investigate the issues affecting your account and fix them so that we can continue providing you with a great home entertainment, we would love to try again and make you smile upon receiving the movies or games you request.
Thanks for being part of the Intelliflix family!
Jason Black
??? Server me again??? Thease are the nicer more intelligent notes. But they mean nothing, you will not get service. Trust me.
Dear xxxx,
Please accept our apologies for not meeting your expectations. Rest assured that we strive to give every customer the best service in the business, and would like an opportunity to turn around your experience with us. If you will give us another chance, we would like to offer you This will allow us to provide you with a better experience, and we will monitor your account closely to make sure we do a good job for you.
Thank you,
richimike.
This is a more intelligent response. Except they offered nothing.
Do not use them. Or you will be sorry... It is sheer insanity. They have no phone. Only email and they take a couple of days each to respond.
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