I bought a package from Grand Central for $200.00 in December after the Booking Agent told us several times over the telephone that Alison Krauss was scheduled to be at The Grand Palace on July 29.
We received our package with a concert schedule showing the same date for AKUS.
However when I called The Grand Palace on March 6th, they advised AKUS had never been booked for 2006.
I contacted a Supervisor (Judy) with Grand Central Reservations, who informed me that the package was non-refundable and that AKUS had probably canceled.
After telling her that The Grand Palace said Alison Krauss / AKUS was never booked for she replied, that the Booking Agent may have been looking at a 2005 schedule, when she gave us the 2006 date for AKUS (and had apparently forwarded a 2005 schedule to me).
The Supervisor stated she had rules she had to follow and she could not credit my account.
I asked her if she was refusing to credit my account, and she again replied she couldn't, she had rules she had to follow.
I asked to speak with a Supervisor and she replied she was the supervisor and there was no one else with their business for me to contact with my complaint.
A made a check with the Better Business Bureau and discovered they had a Customer Service Director named Russell Turner.
I called back the following day and asked to speak with Turner, the same Supervisor Judy I had spoken to the previous day stated he wasn't available, but she would leave a message for him to call me.
An approximate hour later another female called me (Anita), who stated she was a Customer Service person with the business and wanted to know if she could help me.
I reiterated the story to her and she admitted, we should have never been given a concert date for Alison Krauss, but she could not credit my account. I then asked again to speak with the Director Russell Turner and she said she would leave a message for him to call me.
I have never been contacted to date (April 30th) by Turner.
I have filed a complaint with the Better Business Bureau and received a letter from them advising they had received the complaint and that the business currently has a unsatisfactory record with them, but they are no longer following up on the complaints on Grand Central Station, due to their continual refusal to reply to the complaints.
I have also filed a complaint with the Missouri Attorney Generals Office.
I only asked that my account be credited for the amount they charged me for a service, they could not provide and they have continually refused.
David
Kansas City, Missouri
U.S.A.
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