I was contacted by Darrel Smith in regards to getting a Mastercard. I was told there would be a $4,000 spending limit, 0% interest for the first 24 months. He told me there would be a $349 one time processing fee which would be deducted from my bank account on 10-14 and I should have the card by 12-05 at the latest and if I didn't have it by then to contact him. He gave me a confirmation number to use as a reference.
The money was pulled on 10-20. I called on 12-07, and was told that I could either wait another 6 weeks for the card or get a refund. I said I wanted my refund. I was then told I would receive a check by 01-07. On 01-09 I called again. I was told they backed up, but I would have a check by 01-22.
On 01-21 I received a manilla envelope in the mail with three advertisements and two pieces of styrofoam. I called the number on the PC One Club Letter that was with the flyers. I was told to send back the package because I could not receive a refund without it. I sent the package back certified and it was delivered to PC One club on 01-26.
I called again on 01-30 and was told there would be an investigation as to why I had not been refunded and I would have a check within two weeks.
I called again on 02-15. I was told that this was only a customer service to PC One Club and that they would send a message to the company requesting the results of the investigation. I asked if this is common practice of PC One Club to not refund their customers, the representative actually told me YES!
I called again on 02-20 to find out why I hadn't been refunded. I told them that I wanted the number to PC One Club since they could not resolve the problem. The rep was completely rude and said the only way they had of contacting PC One Club was through email. I asked for the email address, she said she couldn't give it out. I asked to speak to her supervisor. She told me she was not going to get her supervisor just because someone didn't want to wait on their refund. I told her I had been more than patient, had done everything asked of me, and that they were actually being fraudulent in there sales. She said I was welcome to refer their information to Law Enforcement. I told her I did not want to do that, but if that's what was necessary to get my money back I would do so.
On 02-20 I sent a letter to the local FBI Office. On 02-21, an agent called me back and told me that because it was $349 they could not pursue the case, but that they did also show a report filed out of Los Angeles, CA. If they could round up enough victims, they could prosecute the case. He also told me to report to the Better Business Bureau, and have them run a credit report to make sure the "company" that had my information was not attempting identity theft. He also told me to make sure anyone I knew of who had a similar experience with this company to report to there local FBI offices. With enought reports, this case can be pursued.
I may not have gotten my money back (yet) but I refuse to let these people off the hook!
Brandy
Farmington, New Mexico
U.S.A.
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