I bought a 32 inch LCD Polaroid FLM 3232 TV from Circuit City on April 3. On June 5 the picture went out completely. The audio still works. Circuit City said that because I did not buy thier warrenty and it has been more the 30 days from the date purchased I had to go through Polaroid for warrenty service. I understand that. I called Polaroid the same day and they said it would be 3 to 5 days before I repair company would call me to schedule a myI first request did not go through and it would be another 3 to 5 days. After another week and no call I called Polaroid again and asked for service. They put me off again for another 3 to 5 days. I asked to speak with a supervisor and they told me thier was nothing else they could do. I asked to speak with thier supervisor and they said she would be in tomorrow and would call me back. I never received a call back. When I called them back the following day they told me the supervisor would again call me back within 48 hours. Again, I received no call. Later I was told the supervisor who suppose to contact me has been on vacation. On another call I was told the supervisor who suppose to contact me was training another supervisor to do thier job and was not going to be a supervisor anymore. I've never received a call from them and have now made about 18 calls to Polaroid and still have a broken TV. I've put a complaint into the BBB. On a side note I've told Circuit City everything that has happened and they are unable to do anything for me as well. So as of now I'm stuck with $900.00 LCD TV that does not work and has no plan to be fixed. I will never buy another Polaroid product or shop a Circuit City again for any needs. Thank you Polaroid and Circuit City for showing me what its like to be royaly screwed.
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