I ordered concert tickets online through Ticketmaster in late September. In late November I found a charge of $9.00 on my credit card statement, and then, after doing some research, found another charge on my October statement. I was not sure where the charges were coming from, so I called my credit card company to dispute the charges.
Just a few days ago I got an email from Ticketmaster-Entertainment Rewards saying they had cancelled my membership because they were unable to bill my credit card. I called them and advised them that they could not bill my card because I had cancelled the account, as I never authorized them to charge anything to my account. I told the representative that I never received anything from them and asked what I was being billed for. He told me that I had the ability to go online and print out coupons to save money.
I told him I never received an email from them stating that I signed up for the service and did not know anything about it until they sent me an email stating that they cancelled my account because they could not charge my credit card. I also advised the representative that anytime I ever joined a service online I had always received an email confirmation. The representative stated that they did not send out notices regarding membership unless there was a problem with the billing.
I advised him that I disputed the charges with my credit card company and told my credit card company that they were not authorized to charge anything to my account. I told him I wanted the account closed and that I would no longer use Ticketmaster, and that I did not approve of how they were ripping off their customers. He said he was sorry for the inconvenience and would cancel my account. I received an email shortly after this phone call saying my entertainment account had been cancelled.
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