Early February I ordered a video entitled The Rise and Fall of Idi Amin from AMR Video over the internet. I gave them my Visa Card number and it was billed on February 12 and the amount added to my bill. I never received the video.
After two weeks I called the company to enquire about my order.instead of answering my question, the person on the phone used racially abusive language (probably because of my strong accent) against me and hung up. I called right back and we agreed that my order with his company had to be cancelled.
At this time, the person also bragged of being a member of the BBB. What is it BBB does anyway! BBB is just as bad! BBB Members feel they can get away with anything they want!
After four weeks, they still had not informed my Credit Card Company of the cancellation of my order. I have emailed AMR and the company and have not received a reply. I even called them and left messages and they did not respond at all. I am still in the dark as to what AMR is doing and I am finding that my countless attempts to contact AMR by phone and e-mail are proving futile.
Mulalo
Quincy, Massachusetts
0 comments