Do not buy tickets from Ticketmaster online. It automatically signs you up for Entertainment Rewards, which is the parent company for Ticketmaster. Entertainment Rewards then charges you a $7.00 a month fee for their service, however you will never see emails from them. Also, you must call and cancel your membership. The number to call to cancel is 866-364-1333. They are located in Michigan, but the corporate office for Ticketmaster is located in Virginia Beach, VA.
When I called, they refunded my money for the current month, which they charged me for yesterday, but when I asked for a refund from March 21st, they told me I messed up and signed up for this service and they would not refund my money for the other months. I called my bank and disputed the charges, but the bank will only refund my money for up to 60 days, so I am still out money!
I am writing a nasty letter to Ticketmaster, and I will never do business with them again, and I will make sure that everyone I know does not do business with them. The customer service people at Entertainment Rewards are rude, will not let you talk to management, and will not give you the Ticketmaster corporate office phone number. Neither will Ticketmaster customer service. The corporate office address for Ticketmaster is:
Ticketmaster
Attn: Customer Support
4445 Corporation Lane
Virginia Beach, VA 23462
Listed below are the corporate bigwigs for Ticketmaster:
Terry Barnes - Chairperson
John Pleasants - President and CEO
Susan Bracey - CFO
Sean Moriarty - COO
Edward J. Weiss - Exec. VP (general counsel)
David Goldberg - Exec. VP of Strategy and Business Development
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