Do not buy tickets from ticketmaster online. It automatically signs you up for Entertainment Rewards, which is the parent company for ticketmaster. Entertainment Rewards then charges you $7.00 a month fee for their service, however you never will see emails from them. Also, you must call and cancel your membership, the number to call to cancel is 866-364-1333, they are located in Michigan, but the corporate office for Ticketmaster is located in Virginia Beach, VA.
When I called they refunded my money for the current month, that they charged me for yesterday, but when I asked for a refund from March 21st, they told me I messed up and signed up for this service and they will not refund my money for the other months. I called my bank and disputed the charges, but the bank will only refund my money for up to 60 days, so therefore, I am still out money!
I am writing a nasty letter to Ticketmaster and I will never do business with them again and I will make sure that everyone I know doesn't do business with them. The customer service people at Entertainment rewards are RUDE, will not let you talk to management, and they will not give you the Ticketmaster corporate office phone number, neither will ticketmaster customer service. The corporate office address for Ticketmaster is:
Ticketmaster
Attn: Customer Support
4445 Corporation Lane
Virgnia Beach, VA 23462
Listed below are the corporate bigwigs for ticketmaster.
Terry Barnes - Chairperson
John Pleasants - President and CEO
Susan Bracey - CFO
Sean Moriarty - COO
Edward J. Weiss - Exec. VP (general counsel)
David Goldberg - Exec. VP of Strategy and Business Development
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