I started the process of cancelling my membership last November. Pogo offered me a discount to renew, and I continued the cancellation process. Then they offered me a larger discount, and I still continued the cancellation process. Finally they offered me two years for the price of one, and I accepted.
When they upgraded the Accounts Page, all renewal information vanished. When Pogo fixed this issue, and the information reappeared, I had lost one year of my membership.
I contacted EA, and received an email stating that my membership would end in January. This is still 10 months short of what I paid for.
This week I began getting messages that my membership would run out on 1 December. I began attempting to contact EA, without success.
This evening, I came home from the cinema to find my membership expired. Even given the possibility that EA was correct about the January end, I have lost two months. My membership was cancelled 30 November, sometime before 3:00pm Pacific Time. Yes, I still have the email stating that my membership ends in January.
I am unable to contact anyone by phone, chat, or email.
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