Independent profile. Not owned, sponsored or endorsed by Electronic Arts.

Electronic Arts Reviews, Complaints & Contacts

Electronic Arts Inc. (EA) is a Redwood City, California video game publisher whose franchises include EA SPORTS FC, Madden NFL, Battlefield, The Sims and Apex Legends; EA's August 4, 2026 press release says its acquisition by PIF, Silver Lake and Affinity Partners has closed and its stock ceased trading. Players handle refunds, EA Play cancellations, ban appeals, hacked accounts and privacy requests through EA Help (help.ea.com) and their EA Account. EA's refund policy, formerly the Great Game Guarantee, covers eligible PC and Mac game downloads bought on the EA app or EA.com; purchases made on consoles, Steam, Epic, mobile app stores or at retailers are refunded by the seller. Two 2020 class actions over Ultimate Team packs ended without a ruling on the merits: one was sent to arbitration and later dismissed, the other was withdrawn by the plaintiffs. BBB lists EA as not accredited with a C- rating, and its Trustpilot profile is unclaimed. Older posts in this site's archive about EA date from 2003 to 2014 and cover topics such as Club Pogo billing, account blocks and game downloads.

REVIEWS & COMPLAINTS105on USAComplaints · none in last 3 yrs · latest 2014
WEBSITEhelp.ea.com
HEADQUARTERSRedwood City, CA
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗
VERIFIED

Contacts & Login

PhoneAddress

Customer service & general contact

Cancel, billing & returns

Account & login

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Corporate & press

Privacy requests

Other contacts

VERIFIED

Locations

  • Headquarters209 Redwood Shores Parkway Redwood City CA 94065
EDITORIAL

Company Information

BBB, Trustpilot

Legal name
Electronic Arts Inc.
Founded
1982
Business type
Video game publisher and developer (EA SPORTS, Battlefield, The Sims, Apex Legends) selling games, in-game content and the EA Play subscription; Delaware corporation based in Redwood City, California, privately owned since August 2026
Website
help.ea.comSource: EA Terms of Sale, sections 4, 6 and 14, checked 2026-11-02
Headquarters
Redwood City, CASource: EA User Agreement and Form 10-K cover page, checked 2026-11-02
Owned by
Oak-Eagle AcquireCo, Inc.Source: EA Form 8-K on completion of the merger, filed Aug 4, 2026, checked 2026-11-02

Electronic Arts Inc. is a Delaware corporation headquartered at 209 Redwood Shores Parkway in Redwood City, California. It filed annual reports with the SEC under Commission File 000-17948, the last one for fiscal 2026, before its take-private closed on August 4, 2026. EA's own User Agreement names Electronic Arts Inc. as the contracting party for U.S. customers.

Its refund, ban-appeal, EA Play cancellation and privacy channels are published on help.ea.com and ea.com, and its Terms of Sale give California residents a state consumer-affairs office to complain to.

That does not settle any individual dispute. BBB lists EA as not accredited, with a C- rating that BBB ties to failure to respond to complaints, and says the complaints it handles raise concerns about account termination and restriction. Reviewers on BBB and on Trustpilot each give EA an average of 1.1 out of 5. In the two 2020 loot-box class actions described in the lawsuits section, no court ruled on the merits.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years, not BBB accredited
198 reviews · 4,837 complaints · BBB business grade C- · average customer rating 1.1 / 5
TrustpilotAll reviews, unclaimed profile
6,607 reviews · TrustScore 1.1 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 105 historical complaints about Electronic Arts, published between 2003 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

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EDITORIAL

Complaint record: USAComplaints, BBB and Trustpilot, reported separately

Complaint and review data from separate sources, kept apart rather than combined:

  • USAComplaints archive: 105 published complaint reports are linked to this profile. They date from 2003 to February 2014 and cover topics such as Club Pogo and EA subscription billing, account termination or blocking, unpaid Pogo jackpots, game downloads and servers that would not work, and EA Store order or delivery problems. Further archive posts that name only Pogo, Club Pogo or an EA game title are linked as brand mentions, not counted as complaints against EA. These are visitor-submitted allegations that EA has not answered here, and because none is recent they say little about EA's service today.
  • BBB: the BBB profile for Electronic Arts, Inc. in Redwood City, California is not BBB accredited and carries a BBB rating of C-; BBB gives failure to respond to 14 complaints filed against the business as the reason. It shows 4,837 complaints in the last 3 years, 1,153 of them in the last 12 months, and its customer reviews average 1.1 out of 5 from 198 reviews. BBB's own note on the profile says the complaints it processes raise concerns about players' account termination and restriction, and it refers players to the termination terms of EA's User Agreement and to EA's ban-appeal tools.
  • Trustpilot: the profile for www.ea.com is unclaimed and shows a TrustScore of 1.1 from 6,607 reviews, 518 of them in the last 12 months. Trustpilot notes that the company has not invited its customers to review it, so the reviews may not be representative.

Each source covers a different group of customers, time window and method, so the numbers are not added or averaged. A complaint count does not show whether any single complaint was justified.

Had an experience with Electronic Arts? Tell other people what happened.

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EDITORIAL

Need an EA refund, an account appeal or a cancellation? What EA's own pages say

Electronic Arts Inc. (EA) runs its own help site at help.ea.com, which is the player-support channel EA's Terms of Sale point to. Most of the tools on this page require signing in to your EA Account first, so if you cannot sign in, start with the hacked-account steps further down.

Refunds for games bought on the EA app or EA.com. Under the EA refund policy (formerly the Great Game Guarantee), eligible full PC or Mac game downloads and participating third-party titles bought on the EA app or EA.com can be returned for a full refund. A request can be made "within 24 hours after you first launch the game," "within 14 days from the day you bought it, if you haven't launched the game," or "any time before the release date if you pre-ordered the game." For a new EA game bought within 30 days of release that cannot be played "due to technical reasons within EA's control," such as server issues or bugs, the window is 72 hours after first launch instead of 24. Pre-orders can be cancelled and refunded until the release date, but EA says other orders placed on the EA app or EA.com cannot be cancelled once submitted. To request one: open EA's Refund Tool (help.ea.com/en/help-tools/refund-tool/), log in, select the game and the reason, confirm the refund payment method and select Confirm and submit. The same tool opens from your EA Account under Payment and Wallet, Order history, Request a refund. EA sends a confirmation email, and the refund status appears under Order history.

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If you contact EA instead, it may ask for the game's Client_log file to check eligibility. EA's Terms of Sale, section 8, add 14-day withdrawal rights for residents of certain countries outside the United States, and say "Your statutory rights are not affected."

Premium currency bundles. EA's refund article says premium currency bundles bought in-game through the EA app or on EA.com "may be eligible for cancellation and refund within 14 days from date of purchase" if all the currency from the bundle can still be removed from your balance and the bundle was a standalone purchase. For these, EA says to contact it through EA Help rather than use the game Refund Tool steps.

What is not covered. EA's refund article excludes separately bought DLC, game editions that include virtual currency or content packs, bonus or earned premium currency, a third refund on the same game, and payments made by carrier billing, prepaid or voucher cards and third-party payment providers such as Xsolla. EA cannot refund purchases made on PlayStation, Xbox, Nintendo, Steam, Epic, mobile app stores or at retailers such as Target, Best Buy or Walmart; ask the seller. EA's Terms of Sale say there are no refunds for EA content "unless expressly authorized by EA."

Chargebacks. EA asks you to contact it before filing a chargeback. If a chargeback is for a refund outside its policy, EA says it may lock or restrict your EA Account, or remove the charged-back content, and will email you about the decision.

EA Play. To cancel a PC membership joined through the EA app: sign in to the EA Account, open the Subscriptions and Memberships tab, select Cancel membership in the Your membership section, then confirm on the page that opens. You keep access until the next billing date and can reverse the cancellation until then. Memberships bought through Steam or Epic are cancelled with those companies. On PlayStation, turn off auto-renew under Subscription in your PlayStation account; on Xbox, open Services and subscriptions in your Microsoft account and select Manage next to EA Play. For console billing questions or to end a console membership at once, EA sends players to PlayStation Support or Xbox Support. EA's cancellation article says "EA Play memberships are not refundable," with exceptions such as an upgrade to EA Play Pro.

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When a membership ends you lose access to Play List titles and to in-game purchases made in them, unless you own the game separately; items bought with the 10% member discount stay yours.

Game and online-service shutdowns. EA's Online Service Updates page (ea.com/legal/service-updates) carries EA's notice on retiring online services for older games. EA says such games may still be playable offline and that, depending on the game, virtual currency and items may remain usable. Questions go to help.ea.com.

Locked, suspended or banned account. EA's official enforcement emails come from [email protected]. To appeal, sign in to the Penalty History tool (help.ea.com/en/help-tools/penalty-history/), select the violation with the Review button, click Appeal and follow the steps; the decision is emailed from [email protected].

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EA's moderation team may uphold the penalty, shorten it or remove it if it finds a mistake. Mobile games that are not connected to the tool use a separate webform. Forum penalties are handled on EA Forums, and a block applied by PlayStation or Xbox must be taken up with PlayStation Support or Xbox Support.

Hacked account. EA's guide (help.ea.com/en/articles/ea-account/secure-hacked-account/) says to clear your browser cache, reset your EA Account password, reset the passwords of linked PlayStation, Xbox or Nintendo accounts and of the email address on the account, and turn on two-factor authentication.

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If you cannot log in or content is missing, use the Contact us button at the bottom of that article and have ready the account email, any usernames or console IDs, invoice numbers or product codes, and the game's ID for a mobile game. EA warns it may not be able to recover all missing content, and says it will never ask for your password.

Privacy requests. Use EA's My Privacy Rights portal (ea.com/legal/privacy-portal). To delete your account and related data, log in to your EA Account, open Security and Privacy and select Delete your EA Account; contact EA Help if the self-service route does not work.

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Mobile game accounts may need to be deleted separately, and after deletion you lose access to the games tied to the account. U.S. players can opt out of targeted advertising through the portal's Your Privacy Choices section. A decision on a privacy request can be appealed through the portal under Other privacy enquiries.

If EA does not resolve it. Section 15 of EA's User Agreement requires a written Notice of Dispute before arbitration, mailed to Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City CA 94065, ATTENTION: Legal Department. It must include your name, phone number, mailing address and the email address or username on your EA Account; what the dispute is about and the game involved; the amount you want; and your own signature. The parties must then negotiate for at least 60 days before either side can file for arbitration with the American Arbitration Association. Claims in small claims court are exempt. Details are in the lawsuits section.

Card disputes and outside help. If the refund window has passed or the Refund Tool turns you down, contact EA first through its support options page (help.ea.com/en/customer-care/), giving your order number and the reason. If you were charged for something you did not authorize or did not receive, the federal Fair Credit Billing Act lets you dispute a credit card billing error by writing to your card issuer within 60 days after the statement showing the charge was sent; debit card and bank disputes follow your bank's rules. Weigh this against EA's warning that a chargeback for a refund outside its policy can lead to an account lock or removal of the charged-back content.

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You can also report the problem to the FTC at ReportFraud.ftc.gov, to your state attorney general's consumer-protection office (California residents can use the Department of Consumer Affairs Complaint Assistance Unit named in EA's Terms of Sale, section 14), and to BBB through EA's BBB profile. Keep order numbers, screenshots and the date of each contact with EA.

EDITORIAL

Consumer lawsuits, arbitration terms and where to report EA

Court records

Loot-box and Ultimate Team class actions filed in 2020. Two putative class actions against Electronic Arts Inc. about the Ultimate Team modes of its EA SPORTS games were filed in the Northern District of California in 2020. Both are described on this page by the plaintiffs' allegations and the court filings; neither produced a finding against EA.

  • Ramirez v. Electronic Arts Inc. (5:20-cv-05672-BLF), filed August 13, 2020. The court's March 5, 2021 order describes the plaintiff as alleging that the Ultimate Team Packs feature of EA's games violates California gambling law. The court granted EA's motion to compel arbitration under Section 15 of EA's User Agreement and stayed the case. In February 2023 the parties told the American Arbitration Association that the plaintiff no longer intended to pursue the case, and on February 23, 2023 they filed a joint stipulation dismissing it without prejudice (ECF 52), which the judge signed as approved (ECF 53).
  • Zajonc v. Electronic Arts Inc. (3:20-cv-07871-WHA), filed November 9, 2020. The complaint, titled Complaint for Consumer Fraud and Unjust Enrichment, concerned the 2017-2021 editions of Madden NFL, FIFA and NHL and alleged that EA sold Ultimate Team Player Packs while using undisclosed difficulty-adjusting technology. On February 11, 2021, before EA had answered, the plaintiffs dismissed all claims without prejudice under Federal Rule of Civil Procedure 41(a)(1) (ECF 22). EA said publicly that dynamic difficulty adjustment has never been used in FIFA, Madden or NHL.

Neither court ruled on the merits. The current User Agreement (May 14, 2026) contains a binding arbitration agreement and class action waiver in Section 15. It applies to players who live outside Quebec, Russia, Switzerland, Brazil, Mexico, the member states of the EEA, the United Kingdom and the Republic of Korea, which includes U.S. players. Before arbitration it requires a signed Notice of Dispute and at least 60 days of informal negotiation, and it exempts claims brought in small claims court. Section 15 as published sets out no procedure for opting out of arbitration. For U.S. residents, the Terms of Sale say arbitration takes place in the county where the player lives. The agreement refers to the AAA Consumer Rules and, "if applicable," the AAA Mass Supplementary Arbitration Rules. Paragraph E (Grouped Arbitrations) says that "to the extent permitted by applicable law," if "50 or more similar arbitration demands are filed within a 30-day period," the parties are to organize the demands into randomized groups of no more than 50, with one set of AAA fees, one arbitrator and one initial conference per group; the arbitrator resolves each arbitration in a group individually; the first group of 50 proceeds while the remaining cases are stayed and limitation periods are tolled; the parties are to use best efforts to finish the first 50 within 120 days after the initial conference and then "engage in good-faith mediation"; if mediation is unsuccessful the remaining cases proceed in groups of 50; and "no final award from an arbitrator in any one arbitration shall have preclusive effect in any other arbitration."

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Where to report EA. For U.S. players, the Federal Trade Commission is the federal agency that takes consumer reports about game companies, at ReportFraud.ftc.gov; it does not resolve individual disputes. EA's Terms of Sale, section 14, tell California residents they may also complain to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 400 R Street, Sacramento, CA 95814, phone (916) 445-1254 or (800) 952-5210. Players elsewhere can file with their own state attorney general's consumer-protection office. EA's fiscal 2026 Form 10-K says EA is, and from time to time may become, subject to legal proceedings, claims, litigation and government investigations or inquiries. Securities and merger-related shareholder suits are not covered here.

PUBLIC RECORD

Court & Public Records

Ramirez v. Electronic Arts Inc.

Dismissed

U.S. District Court, N.D. Cal.Docket 5:20-cv-05672-BLFSource ↗

Dismissed

The court never ruled on whether the packs violate gambling law.

Case details: Ramirez v. Electronic Arts Inc.Show less

A putative class action filed by Kevin Ramirez before Judge Beth Labson Freeman. The court's March 5, 2021 order describes the claim as an allegation that the Ultimate Team Packs feature of EA's games violates California gambling law. The court granted EA's motion to compel arbitration under the arbitration provision in Section 15 of EA's User Agreement and stayed the case. On February 6, 2023 the parties told the American Arbitration Association that the plaintiff no longer intended to pursue the case. On February 23, 2023 the parties filed a joint stipulation dismissing the complaint without prejudice, each side bearing its own fees and costs and the plaintiff waiving any appeal (ECF 52), and the judge signed it as approved (ECF 53).

Zajonc v. Electronic Arts Inc.

Dismissed

U.S. District Court, N.D. Cal.Docket 3:20-cv-07871-WHASource ↗

Dismissed

EA said publicly that dynamic difficulty adjustment has never been used in FIFA, Madden or NHL, and that it gave the plaintiffs' lawyers technical information showing this.

Case details: Zajonc v. Electronic Arts Inc.Show less

A putative class action brought by Jason Zajonc, Danyael Williams and Pranko Lozano, titled Complaint for Consumer Fraud and Unjust Enrichment, about the 2017-2021 editions of Madden NFL, FIFA and NHL. The plaintiffs alleged that EA sold Ultimate Team Player Packs while using undisclosed difficulty-adjusting technology that affected match outcomes. On February 11, 2021, before EA had filed an answer or a summary judgment motion, the plaintiffs filed a notice under Federal Rule of Civil Procedure 41(a)(1) dismissing all claims without prejudice (ECF 22). The court made no ruling on the allegations.

EDITORIAL

Company background: who EA is and who owns it now

Electronic Arts Inc. is a Delaware corporation with principal offices at 209 Redwood Shores Parkway, Redwood City, California 94065. Its Form 10-K says it was "incorporated originally in California in 1982" and "reincorporated under the laws of Delaware" in September 1991. Its franchises named in EA's August 2026 press release include EA SPORTS FC, Battlefield, Apex Legends, The Sims, Madden NFL, College Football, Need for Speed, Dragon Age, Titanfall, Plants vs. Zombies and EA SPORTS F1; EA says it posted GAAP net revenue of approximately $7.5 billion in fiscal year 2026.

Which EA entity you contract with. EA's User Agreement (last updated May 14, 2026) says: "If you live in the United States, Canada or Japan, this agreement is between you and Electronic Arts Inc. If you live in any other country, this agreement is between you and EA Swiss Sàrl." EA's Terms of Sale identify the same two entities for purchases.

Ownership. EA's press release of August 4, 2026 says its acquisition by PIF, Silver Lake and Affinity Partners "has successfully closed," that the agreement had been announced on September 29, 2025 and approved by stockholders on December 22, 2025, that stockholders receive $210 in cash per share, and that EA's common stock "has ceased trading and will be delisted from NASDAQ." EA's Form 8-K filed the same day states that Oak-Eagle MergerCo, Inc. merged into EA "with the Company surviving the Merger as a wholly owned subsidiary of" Oak-Eagle AcquireCo, Inc., an entity formed by the investor consortium, and puts the total consideration at approximately $55 billion. The press release names Andrew Wilson as EA's Chairman and CEO. The User Agreement and Terms of Sale still name Electronic Arts Inc. as the U.S. contracting party, so the change of ownership did not change who a U.S. player deals with.

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Pogo and other EA-run brands. BBB's profile for EA lists Pogo.com, Club Pogo, PopCap, BioWare, Origin, Playfish, Inc and Star Wars: The Old Republic among EA's alternate business names. EA's Terms of Sale send PopCap customers to support.popcap.com and Star Wars: The Old Republic players to swtor.com/support; everything else goes to help.ea.com. Many older complaints in this site's archive are about Club Pogo subscriptions.

Security incident disclosed in 2021. EA's page "EA Statements on Recent Security Incident" (ea.com/security/news/ea-statement-on-june-11-security-incident) carries a statement dated June 11, 2021: "We are investigating a recent incident of intrusion into our network where a limited amount of game source code and related tools were stolen. No player data was accessed, and we have no reason to believe there is any risk to player privacy." A July 14, 2021 update on the same page says EA had been made aware of "an extortion threat from the alleged hackers, and a portion of some files were released to the public," and that after analyzing the released files EA continued "to believe that it does not contain data that poses any concern to player privacy." These are EA's own statements; BleepingComputer reported the June 2021 statement at the time. EA's fiscal 2026 Form 10-K says that during the reporting period EA "did not experience any cybersecurity incident that has had, or is reasonably likely to have, a material impact on our operations or financial results."

VERIFIED

Company Relationships

  • Owned byOak-Eagle AcquireCo, Inc.
EDITORIAL

Frequently Asked Questions

How do I get a refund from EA?

EA's help article says you can request a refund for eligible EA game downloads purchased on the EA app or EA.com "within 24 hours after you first launch the game," "within 14 days from the day you bought it, if you haven't launched the game," or before the release date for a pre-order, using EA's Refund Tool after logging in to your EA Account. For a new game bought within 30 days of release that cannot be played "due to technical reasons within EA's control," the window is 72 hours after first launch. EA says it cannot process refunds for purchases made on console stores, Steam, Epic, mobile app stores or retailers; contact those sellers instead. Your refund status appears under Order history in the Payment and Wallet tab of your EA Account, and EA sends a confirmation email. If the window has passed or the tool refuses the request, contact EA customer care through help.ea.com/en/customer-care/ with your order number and the reason; if that fails, you can report the problem to the FTC at ReportFraud.ftc.gov or to your state attorney general.

Is BioWare shutting down?

EA's October 21, 2026 letter to employees, Building EA's Next Chapter, says EA had a small team at BioWare working on early development for Mass Effect, made the decision not to move forward with it, and is closing the studio and its Edmonton workspace. The letter says: "BioWare is a legendary studio that helped define the role-playing genre, and we do not take this decision lightly." The same letter says EA is bringing its Respawn and DICE studios together to collaborate on a future project and does not name that project.

Is Jared Kushner involved with Electronic Arts?

EA's press release announcing that its acquisition had closed, filed with the SEC as Exhibit 99.1, names PIF, Silver Lake and Affinity Partners as the consortium that acquired EA. The release describes Affinity Partners as a Miami-based investment firm founded in 2021 by Jared Kushner and quotes him as its Chief Executive Officer. The release names Andrew Wilson as EA's Chairman and CEO.

Can I get a refund for FC Points, Ultimate Team packs or other in-game currency?

Only in a narrow case. EA's refund article says premium currency bundles bought in-game through the EA app or on EA.com may be cancelled and refunded within 14 days of purchase if the bundle was a standalone purchase and all of its currency can still be removed from your balance; you request this by contacting EA Help. Currency that has been spent cannot be returned: EA's User Agreement says that once EA Virtual Currency is redeemed for an item such as an Ultimate Team pack, that item "is not returnable, exchangeable, or refundable." Bonus currency bundled with game editions, currency earned in games and separately bought DLC are not refundable, and FC Points bought on PlayStation, Xbox, Nintendo, Steam, Epic or a mobile app store fall under that store's refund rules, not EA's. EA's Terms of Sale make its refund terms subject to any rights you have under applicable law.

What happens if I file a chargeback with my bank instead of asking EA?

EA's refund article says: "If you submit a chargeback for a refund that's outside of our refund policy, we may take one of the following actions to protect accounts from suspected fraud: lock or restrict your EA Account; remove the content charged back." It asks customers who believe they are entitled to a refund to "contact us before submitting a chargeback," and says: "In either case, we'll send you an email about our decision and what you can do about it." Removing the charged-back content and locking or restricting the account are listed as separate actions. EA's ban-appeal article repeats the same warning. A credit card dispute under the Fair Credit Billing Act must reach your card issuer in writing within 60 days after the statement showing the charge was sent.

How do I cancel EA Play?

For EA Play joined through the EA app on PC, EA Help says to sign in to your EA Account, open the Subscriptions and Memberships tab, select Cancel membership in the Your membership section, and confirm on the next page. You keep the benefits until the next billing date and can reverse the cancellation until then. If you joined through Steam or Epic, cancel with that company; on PlayStation turn off auto-renew under Subscription in your PlayStation account, and on Xbox use Services and subscriptions in your Microsoft account. EA's cancellation article says "EA Play memberships are not refundable" apart from exceptions (for example an upgrade to EA Play Pro), while its refund article says PC memberships "are generally not refundable" and to contact EA if you think you are entitled to one. EA Play Terms (last updated May 7, 2026) say "You may manage and cancel your subscription at any time in your account portal." Purchases made with the EA Play member discount stay yours after the membership ends.

How do I appeal an EA account ban or suspension?

EA Help says to open the Penalty History tool, sign in with your EA Account, select the violation, click Appeal and follow the on-screen steps. Appeals are reviewed by EA's moderation team, and EA lists three possible outcomes: upholding the original penalty, modifying it (for example a shorter suspension), or removing it if EA finds a mistake; the decision is emailed from [email protected]. EA says enforcement notices come from [email protected], its official address, so check your spam folder; in the tool, select the violation with the Review button before you appeal. Mobile players whose game is not connected to the tool use a separate webform. Forum penalties are handled on EA Forums, and bans applied by PlayStation or Xbox, or by older games and services with their own dispute process, must be taken up there.

What should I do if my EA account was hacked?

EA's guide says to clear your browser cache, reset your EA Account password, reset the passwords for any linked PlayStation Network, Xbox or Nintendo accounts and for the email address on your EA Account, and turn on two-factor authentication. For missing items, EA points to its missing-content recovery tips and then to contacting EA, and warns "It's possible we won't be able to recover all your missing content." EA's article ends with a Contact us button under "Get in touch with our customer support team for more help" and lists what to have ready: the EA Account email, any usernames or console IDs, invoice numbers or product codes, and the game's ID for a mobile game. EA says it will never ask for your password and to never give Facebook, Google Play or Game Center credentials to anyone.

How do I ask EA to delete or send me my personal data?

EA's Privacy and Cookie Policy (last updated June 23, 2025) says you can learn how to exercise your privacy rights through EA's My Privacy Rights portal at ea.com/legal/privacy-portal, that you can download a copy of your EA data from the "Your EA Data" tab of your EA Account, and that you may deactivate your account or delete the personal information associated with it by contacting EA Help, after which "you will no longer have access to the EA games or Services associated with your account." The portal page also describes a self-service route: log in to your EA Account, open the Security and Privacy page and select Delete your EA Account, and contact EA Help if you cannot access or complete that process. EA may verify account ownership first and says a privacy-rights decision can be appealed through the same portal.

Has EA been sued over loot boxes or Ultimate Team packs?

Two putative class actions were filed against Electronic Arts Inc. in the Northern District of California in 2020. In Ramirez (5:20-cv-05672), which alleged that Ultimate Team Packs violate California gambling law, the court sent the claim to individual arbitration on March 5, 2021 and stayed the case; the plaintiff later dropped it, and the case was dismissed without prejudice by joint stipulation on February 23, 2023. In Zajonc (3:20-cv-07871), which alleged undisclosed difficulty adjustment in Ultimate Team modes, the plaintiffs dismissed their own case without prejudice on February 11, 2021, and EA said the technology was never used in those games. Neither court ruled on the merits. EA's current User Agreement requires U.S. players to send a Notice of Dispute and then arbitrate individually, with a class action waiver; small claims court is exempt.

Who owns Electronic Arts now?

EA's August 4, 2026 press release says its acquisition by PIF, Silver Lake and Affinity Partners closed on that date and that EA's stock ceased trading. EA's Form 8-K says EA survived the merger as a wholly owned subsidiary of Oak-Eagle AcquireCo, Inc., an entity formed by an investor consortium of the Public Investment Fund, private investment funds affiliated with Silver Lake Group and private investment funds affiliated with Affinity Partners. The press release names Andrew Wilson as Chairman and CEO. EA's User Agreement still names Electronic Arts Inc. as the contracting party for U.S. customers.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

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