Initially Mike was very responsive to phone calls and came as promised to estimate (4/26) and install a few weeks later. Upon final inspection of job (2 others did carpeting, he did entree way door sweep in hardwood laminate), he saw that his carpet guys forgot to do a small area that was separate, in the laundry room.
There was not enough of a full piece of carpet left to do it, but there were a couple of leftovers that he said he could have bound together and could make it work. Since it was only the laundry room, we agreed, and foolishly we paid the last $935 we owed. From there it went downhill.
Several weeks later, multiple phone call reminders, he finally showed up to do this small area; he unrolled the supposedly bound piece, and it turned out to be the same two pieces we gave him weeks before, still not bound together correctly. He blamed the place where he got carpet, and
said he would send it back to redo... Then he offered to get an entirely new piece for the laundry room. We asked if he could perhaps bind one of these smaller pieces, cutting it down a bit, to put over a highly trafficked area to cut down some of the wear and tear where a seam was. Of course we said we would pay for the additional binding. He said he could do that, and asked us to call him to remind him. Mike said he could drop it off one night because our house is in the same town he lives in.
Several weeks later, again after multiple calls, he came to drop off the bound piece, it was bound in black. (all other pieces in our order were bound, as ordered, in "grey exp") Of course it did not look right. Again, he said he would redo it. While he was there, he said the piece for the laundry room was not in yet and he told us that it might not be the exact same shade of gray, since it had been several months now from the original order. We said that would be OK. It was now August. We have not seen him since, though we have tied to contact him several times a month.
Two weeks ago he finally returned a call, promising to get in touch with us by the weekend, and you guessed it... Which is why I am filing this. It is not a big loss, just a few hundred dollars, but it will make ME think twice about dealing with local independents... Mike is a personable guy, rather disorganized professionally, and ultimately unreliable, I am afraid.
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