Usacomplaints.com » Real Estate » Complaint / Review: Silverleaf Resorts - Untrustworthy customer service and collections. #780592

Complaint / Review
Silverleaf Resorts
Untrustworthy customer service and collections

My spouse and that I registered for some time share without overlooking the businesses popularity first. We've been spending money on over four decades, but we were informed that people still owed nearly the whole quantity. Funds were promptly and this past year my spouse was let go. We remained touching Silverleaf to describe the problem and made preparations. Soon after we finished the payment plans we were still struggling and needed to skip a cost. They began calling all our referrals under false pretenses and informing them we owed them cash. After I named them to face them once they named my relative who had been correct alongside me (I noticed the discussion) the rep refused it (was exactly the same repetition). We requested to get a backup of our contract and cost record to be delivered to us plus they wouldn't get it done. It got 8 weeks and also the repetitions kept saying we've not created any funds and we ought to have stored our unique content of the contract. We did, but desired to discover when they transformed the total amount about the contract as this had occurred to others whenever we investigated grievances. They ultimately delivered it after 8 weeks.

I then spoke to somebody in selections who insisted I make payment plans above what we had the ability. My spouse was still no longer working, but we decided on a sum that I mentioned was still excessive, but we're attempting to satisfy our responsibilities. It was set-to draft from our consideration so when the very first draft arrived, it had been the entire quantity and never the decreased quantity based on our contract. This overdrafted our consideration and triggered two NSF charges. While my spouse named Silverleaf, they refused any wrongdoing. The financial institution informed us we'd to obtain a new account. This case caused us to become late spending additional expenses and anything associated with that consideration needed to be moved which required nearly 8 weeks to obtain directly. I named Silverleaf and informed them what occurred and also the repetition had no understanding of the agreement. She subsequently went and spoke towards the supervisor who stated there is an agreement for 3 months. I mentioned no, I've it created, that you simply mentioned 6 months. He established my declaration plus they later returned our cash, but we were still coping with the problems with this consideration being transformed. Quickly we'd three sudden fatalities within our household in per month and we employed our cash on funerals (we did not have much to start with). It has been a few weeks because we spoke to Silverleaf so when I attempted to revise them by whatis happening and create a cost (thirty bucks significantly more than our predetermined quantity), but wouldn't accept have my bill picked due to the last event, they declined my cost and stated our home may get into foreclosure.

The corporation is untrustworthy and it has no requirements when coping with clients managing your money or responsibility. Out-of five individuals we talked to, just two handled us like people and that's the only real cause we could keep in touch with anyone to get our cash back.


Offender: Silverleaf Resorts

Country: USA   State: Texas   City: Dallas
Site:

Category: Real Estate

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