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Complaint / Review
Navy Federal Credit Union
Taking money and not authorized

Getting money rather than authorized to go. Not just taking money in one acconut to make use of in another bill but taking money from the completely different bank and putting that money right into a nfcu consideration. The things they do if they have your checking account information from any bank is incredible.

First I'd a cost which was behind that we wasn't conscious since I had been the co signer of the mortgage for my spouse. Consequently the moment I then found out the consideration was overdue I went as much as the financial institution and settled all of the late fees to created the consideration present. Then I spoke with among the lender officials in her workplace. I ask her may I put up a computerized cost then she recommended me that might be great. Consequently, I put up the cost for NFCU in her workplace to started getting 300.00 every fourteen days that the mortgage cost was just 269.00 per month to cover about the mortgage consideration that I just co signed for. Nevertheless, a few weeks later I discover cash had been getting for that loan consideration it had been the additional cash that I had been spending toward the mortgage. I went up-to NFCU and spoke using the same woman again and that I stated there's some cash being getting off the mortgage funds that I'm attempting to pay-off. She investigated her computer program and stated they'd been getting the additional cash and spending on another consideration that my spouse is behind on. And so I questioned what consideration is that this and just how much does he owe. She stated, it's against their plan and he or she couldn't reveal some of that kind of info. I'm confused I attempted to pay for the mortgage account down, your getting the additional cash that I'm spending to 1 account and place it towards another consideration. You've NO AGREEMENT to place this in my own husband’s consideration that I knew nothing about. Anyhow, I quit the cost and begin rising to lender to pay for the statement monthly $269.00 in the place of every fourteen days. I thought like I had been captured in the centre and fighting to benefit a merchant account.

I got swept up with attempting to spend that statement along with other shock bills which were arriving my method that I understood nothing about these expenses. Consequently I had been overdue by myself credit card statement (out-of ten years I've just be overdue 2 (twice) on my Charge Card) so that they named me on my work and that I offered her my bill amount to my different lender to pay for the statement that was a 120.00 then I informed her I'll put up a fee for 100.00 to visit my Credit-Card consideration she stated she'd deliver me an application to signal to ensure that I will setup anything. Anyhow, she required 120.00 THAT WE APPROVED. She questioned me easily desired to spend the 100.00 today combined with the $120.00 since the next deadline was arising quickly. I INFORMED HER NO SIMPLY ONLY SPEND $120.00 and WITHOUT AGREEMENT she got it upon her very own to consider the $100.00 anyhow from my bill from another lender THAT WE DIDN'T APPROVE. TODAY 3 days before another $100.00 hasbeen obtained and settled to NFCU towards what I don't understand.

Somebody must truly examine this lender on how they handle their clients and just how they manage their balances.
Date:

Offender: Navy Federal Credit Union

Country: USA   State: Florida   City: Jacksonville

Category: Business & Finance

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