On March 8 2 bushes struck my house. Citibank is keeping the resources in the insurance company. To repair our home. Obtaining them release a resources to complete the repairs is time intensive and annoying. Each time I want a check to pay for a company it requires months to obtain resources, I had been informed it requires 3 - 5 business days, but that's not what's occurred.
First, I had been informed to fax computer-generated bills in the company saying these were compensated, I did so that, however no-check. Then I had been informed to send the cancelled checks, I did so that, however no-check. Subsequently, they desired to begin to see the cancelled checks from our public insurer, I did so that, however no-check. Subsequently, I had been informed they needed a duplicate of my agreement using the public adjustor, and I did so that. They might have explained they required all of this info in one single telephone call however they pulled it more than 3 months as well as in the meantime, my company was requesting cost everyday and that I do not blame him. I guess Citibank employee do not work with months without getting settled.
Our newest encounter is on Aug. 4,2oo8 I delivered them a look for additional problems to my house. I involved a notice requesting the resources be accessible since I'm outofpocket $5,000, and my company wishes a $5,000 deposit to-order new exterior. Based on them the check was obtained, although not the notice, that was within the same cover and shipped in the postoffice. After I named there is no report of the notice. I talked to some lady called Nancy who explained to send the notice and call-back in fifteen minutes to ensure the fax was obtained. After I called in 20 units Nancy wasn't accessible and also the lady I talked to stated it requires 48-hours to obtain a fax! She was rude and unprofessional. Nowadays, I cried to some excellent guy who did possess a report on my fax (in under twenty four hours). I spend my mortgage promptly, I spend my homeowneris insurance plan, they're keeping my cash as well as in the meantime I've workmen requesting me everyday for cost
I've NEVER had the opportunity to obtain exactly the same individual about the telephone twice and everybody informs me different things. Citimortgage is slowing the repairs to my home and that I need to contact them everyday, plus they keep introducing problems release a cash to repair my house. And everytime I contact I keep in touch with someone different so when I obtain to talk to the prior individual they're never available. All I'd like is my house fixed before winter. It has been happening since March!
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