Complaint / review text:
My husband and I bought a house from KELLER WILLIAMS WESTLAKE VILLAGE and it was a big fraud! We worked with the realtors provided by company in different places. In the beginning he was very helpful and showed us all the details of the house. After we finalized on one of the house and placed an offer on the house, he suggested us to go for a higher offer and he promised that the company would get sellers credit if we find any issues after inspection (though its a promise, we thought he will work hard to get max credit).
Later we found some issues after inspection and our agent didnt show any interest to get seller credit. We were getting very frustrated from his behavior, Instead he was blaming us for asking money for minor issues.We also mentioned we dont need money back if the seller wants to do the repairs!!
There was problem with the basement flooding and lot of work needed to be done. As this was the responsibility of the company which promised us all the benefits and facilities till the time we moved in!!
We wanted to buy the home owner's insurance policy that would protect us against loss or damage to the property. But we couldn't get through to the home owner it was reallly pathetic don't know what the company is actually upto.
We are stuck now as we have taken a very big amount of loan from the loan officer just for this house the agent from Keller Williams Westlake village is not responding to our calls and emails to ask us about the further process of the house!
I don't trust this company at all. They are of no help and all they know is how t make money and expand their business and fool other people into purchasing houses from them which are not at all reliable to go ahead with!!
I would never ever want anyone out there reading this to fall into wrong hands of doing house purchase from this company. It will be at your own risk without any security at all!!!