Just over 3 weeks ago I ordered about 37 metres of flooring from you after some very adept pre sales service and negotiation from your sales team in Southampton. That, I%u2019m afraid, is where your good service started and finished.
I placed the deposit and specified the date by which the goods were required. I was promised that the goods would be ready for my fitter to collect the weekend of the fitting (Easter Bank Holiday). 15 of the boxes came in a week early but again I was assured that the remaining 3 boxes would be delivered to my house before the weekend. My fitter collected the 15 and your staff forgot to give him the cornice and glue, so that needed another trip and on the subsequent collection they didn%u2019t give him the roses for the radiators %u2013 which I had to collect%u2026but to be honest if this was the extent of the problem I wouldn%u2019t be writing in.
I phoned your Southampton office roughly 6 or 7 times leading up to the fitting date and was assured that the goods would arrive but of course they didn%u2019t and my fitter had to start the job on the weekend and of course couldn%u2019t finish.
A subsequent call to Michael in Southampton and Tracey revealed that he had 1 box in stock but the two would be delivered on the Tuesday after the bank holiday. I obviously didn%u2019t trust this information and called again on the Tuesday and spoke to Desilva? And was guaranteed (I repeat, guaranteed)
that the goods would be with me by close of play on Wednesday. I had already stated to Tracey that I would be looking for your business to compensate me for the extra fitting time caused by your inability to delivery on time.
Guess what, no goods. So today (Wednesday) I have been on the phone again to your store and was kindly informed that actually, the goods are out of stock at your supplier as well and there%u2019s at least a 2 weeks lead time!!
So, I have been lied to as well as dealt with poorly, and I%u2019ll also be out of pocket because of your firm%u2019s incompetence. I have also wasted an inordinate amount of time (and my wife has stayed in waiting for deliveries that never transpired) all because your companies communication is dreadful (or is it because you have my cash now you really don%u2019t give a damn?).
Unfortunately for you I do not take to being treated like this very well and I will use every means at my disposal to address the situation. I want the balance of my order delivered to me before the weekend and I will also be seeking my fitters extra cost £ 200 vat) for his time spent over and above for the additional day and travelling time.
By the way I have called your customer services an hour ago, and just like the most of my calls to your firm %u2013 they have not returned the call.
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