I filed a complaint with the local BBB. Under the "Must sign now! Technique scared us into signing heading.
The issue started with the sales guys conveniently forgetting to mention a "training" session AFTER the 24 mind changing period. "Training" includes all the stuff they dont want you to know.
The 8% shipping. You can order about half the product ONLY through that office ONLY through their people.
EVERY product we have wanted could be purchased for less money or was not available, despite the ads we were shown during the interview. Even the "high-end" products are a rip off. They have similar product descriptions as the nice products but in their books "MAY" have a different name. My experience was with flooring. I was so unbelievably confused by the product comparisons that I ended up purchasing from somewhere else!
Purchasing an item can take several weeks with an 8% shipping fee never discussed during
the high pressure sell. An 88 dollar toilet that I could have purchased at Home Depot cost me weeks of my time and 8% in shipping costs.
We spent a bunch of time describing the foreclosed property we purchased. They provided a guy that does flooring for the "Direct Buy" price. I compared with other flooring contractors. I got the same price. When I called the contractor I was told "Well we do it better. And you will never find
MY price with this quality of work". Whats the evidence of that? His "professionalism"?
Fencing boards were not available after we very specifically described the property we purchased.
Last but certainly not least is the financing. I was told that my credit card would be charged, I thought I was signing a document to have a direct payment from my card. I told him we were refinancing and would probably pay later with that money. We were so pressured I missed the document purpose of what was put in front of me to sign. Now Beta Financing has a loan in my name for 19% interest!!! AFTER I specifically said what my plan was!!! When I called Beta Financing they told be they were just a collection company. They were horrible to deal with. They literally said "What do you think we are in business for... We make money off these loans" I was floored.
Please cancel my membership, cancel the Beta and refund the money I have paid to Beta.
They cant fix the credit calls they had to do, which is what I was avoiding in the first place. But if there are other credit related impacts that I am not realizing. I want that dealt with also.
After the BBB of Baltimore was notifed, Direct Buy treated me like I was a long term customer. The Direct Buy response is bogus. They mention that I purchased on item and as my original complaint states. It cost me more to order the same toilet that I could have got from Home Depot. Although, they forwarded the agreement I signed. I did not realize what I had signed because I was so under pressure to sign then and there. The training they mention is whatever the reps says we "should" have taken whenever they want to hit me with another fee.
He also mentions that we "joined" 6 months ago, what does that have to do with how this situation transpired. I expect him to do the right thing and release us from this ridiculous commitment.
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