Diana and Duff are aware of the innappropriate conduct. They think it's funny and when someone complains to them, Diana is so insecure, she tries to have them fired. It's sad but the company is TOTALLY corrupt. The higher ups, Sarah and Yvonne, may have good intentions but all the higher ups on sight are corrupt and money hungry with no concern for the children or families.
It's a huge ruse. When media, or The Ladies (Sarah and Yvonne) come through, proptocol changes, the kids are bout nice clothes, toys, good food, but once the outside eye is gone it's business as usual. Staff are verbally abusive to children, so poorly trained by Jose and others who got promoted for reasons that have NOTHING to do woth skills. It's a sad sick place and until the gruesome 3 are out, it'll remain a mess.
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