Complaint / Review
EHarmony
Fraudulent Billing Agreements, Deceptive Business Practices, Billing Against Cancelled Subscriptions Ripoff

In early April, I cancelled my account with eHarmony; however, they continue to bill me monthly despite repeated attempts to resolve the matter. Because the account is cancelled, I am unable to login to the service. When I attempt to do so, their website shows that the account is cancelled. If I want access to them, I must open another account.

Not until today did I learn that EHarmony placed a fraudulent billing agreement against my PayPal account—despite their own acknowledgement that the account has been cancelled.

All of my attempts to stop billing on a cancelled account have been ignored. At least two of my requests were given reference numbers but ignored: reference numbers '070621-001783 and '070721-000927.'

EHarmony provides no telephone numbers on its website - it has been impossible for me to contact a customer service representative to better resolve this matter. All complaints must be filed on their website; however, my repeated requests have been ignored.

I have filed a complaint with BBBOnline. I encourage all who have experienced similar deceptive practices with eHarmony to file as well.

Here is eHarmony's information:

EHarmony.com
P.O. Box 60157
Pasadena, CA 91116
Contact: Louise Guerin
(626) 795-4814

You can file a complaint at:

Https://www.bbbonline.org/consumer/complaint.Asp