The device constantly malfunctions and the interlock customer service is horrible.
The device will signal a test pass and then begin requesting a test immediately afterwards. It does this at random. The warm up time for this device is much longer than other devices that I've observed. Also, abort frequency and false failure seems to be much higher.
Over the phone and technical customer service is very unprofessional. I had my device installed on February 6. Two months later, with continued encouragement, Washington State has still failed to receive any paperwork. This is after I have requested that they resubmit the paperwork a second time. At this point I am out about $300 paid to the company, $200 in interlock license application fees, and $300 to SR-22 Insurance. Lifesafer will not do anything to correct their deficiency. I have requested proof of submission and I have requested monitary compensation. I was told no. Also, they refuse to allow contact with the technicians.
When installing the device in Everett, Washington, the technicians were rude and demeaning. However, the Bremerton, Washington location was excellent%u2014even though his shop was filled with rats.
Stay away from Lifesafer. They will NOT save you money or time.