I've been a TWC client for more than 8 years! So you might envision my shock when boss, Vanessa informs me, "you have been spending money on it, meaning you knew you'd it." OR "there's nothing that'll warrant me crediting your consideration for this." Okay, stop my support "not a problem, ma'am, I'll get that looked after today."
I was floored, one, from the reality there isnot actually one "I would like to assist you to with that". Additionally her perspective having a client and insufficient readiness to assist.
History: about 2 yrs before I observed Activities Move for $3.95 on my bill. I'd no idea what it was, did not purchase it and so I ended it. They needed care of it (and so I imagined). Sad for me personally, I never examine my expenses. I've digital payment and so I never have them. I contact to create my cost within the telephone since I actually donot write checks. Pity, on me.
Last Wednesday I recorded in online to determine about support in the region since the web was not work. I pull-up the bill "simply because" and recognize not just am I still being billed the Activities Move, I am being billed $12.95 since May for VOD. Used to donot purchase VOD, I actually donot view it - have not because it was requested "from the distant" at the conclusion of April and maynot actually think it is after I returned through the stations! I inquired when they might see whether it's been used since that is over $50 in the last couple of months. Furthermore, simply over $50 for that Activities Go. I recommended taking my phone from after I named in a few years back (since I NEVER, ACTUALLY contact customer support) she stated that was absurd, she does not have occasion for that and that is when things transpired slope. I had been viewing RED by this time, I WOn't spend my last statement (and certainly will challenge on credit), submiting HD package tomorrow and shifting to AT&T Uverse and DirecTV. I'd never, actually suggest TWC to a different person.
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