Complaint / Review
Verizon cell phone
Over Charged - Verizon

I recently took my 15 yr old Grandaughter on a cruise to the Carribean She did not use her phone or text the entire time of the cruise. The phone was left on a couple of days but had no service. When we got home her Mother had a $500.00 bill from Verizon. They said even if phone was not used we would have to pay the bill because it was roaming. Even if phone is off and you receive text you are charged. I am trying to get the word out so no one else goes through this. So unfair to be charged for something you did not use. When contacted they told us it was our problem, and we would have to pay this bill.