Complaint / review text:
I went to Walmart to inquire about their Family mobile plan. We were on T-mobile pre-paid plan with a limit of 1500 minutes or texts plan and found that certain lines were using up the alotted minutes. After reviewing pricing, Family Mobile was a better deal with unlimited txt and calls for a few dollars more than the pre-paid. Now pre-paid plans, one only pays sales tax on the reload of minutes. I specifically inquired about any hidden and additional fees associated with Family Mobile and was told that it was only sales tax.
Get my first bill and find over $24 of additional taxes and fees in addition to my plan cost. Pre-paid would have been sales tax only of around $4.50. The people at Walmart are a bunch of untrained idiots and I fault Walmart for this. EDUCATE your employees Walmart. I will be pursuing this with my state and federal representatives. I am tired of employees making claims that are false and the consumer has no recourse. Stick with your pre-paid plans folks.