I've been with bell for 4 years. Without going into the details of the first few years of headaches -involving many occasions of being overcharged and receiving bad customer service, resulting in multiple threats of canceling and switching providers, but just not wanting to pay that $400.00 cancellation fee - I will only write about how it ended:
Reviewing my final bill ($850.00) I asked, "how is this possible?". I was told I went over in my long distance and minutes usage. I explained that I only talk with people on my 'Fab 5' (People who I can call unlimited). They said, well you are over, and you went to the U. S and were charged roaming fees. I said I haven't been to the U. S in years. After much debate, I asked them to confirm my Fab 5 numbers. We discovered that they were charging me for calling my Fiance'- the one person I talk with the most - even though he has always been on my Fab 5 account. I said "well clearly this is a mistake, he has always been on my Fab 5 and I have always been on his, if you review our history including previous numbers we've had with bell, you would see this is quite clearly the case... Can you please correct the internal mistake that has been made".
Long story short: They deny responsibility, they demand payment, We finally had enough... My fiance and I both immediately cancel our contracts (finally) and will never pay that final bill -which I believe will ultimately be around $1400.00.
*NOTE: It is very simple to cancel a contract, you don't even need to call Bell, except maybe a few days afterwards to confirm cancellation. We went straight to another provider - they canceled it for us right then, kept our old numbers, gave us new phones with considerably lower payments... And we left feeling relieved that we finally, finally stepped up and canceled with Bell -that sneaky, bull* company.
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