Yesterday, 10/21/09, you disconnected my phone, I called to find out way. I was informed by the customer service rep. That it didnt show a payment for Oct 19th (which I made and have the email confirming it!) so maybe it didnt go through and to pay on the phone, so I give her my info to pay and tell her that if the $61.98 goes through, since my bank already said it had, to not charge my card for the payment of $66.98 (your lovely $5 phone charge!)
Then today I see you took both payments, call and talk to the manager Kate. She just said I had the choice of either having a credit or waiting 7-10 business days for a refund. Please explain to me why I should have my phone disconnect and be charge twice for your companys mistake plus a $5 fee? And since I told you NOT to take out the $66.98 if you received the $61.98, wouldn't this be an authorized charge to my account?! Do you consider this good customer service? Even your automated phone system says you received my payment on time, so why would my phone be turned off on the 21st? Please explain why you feel I should have to go through all of this because of a mistake at your end? I want the $66.98 refunded IMMEDIATLY!
0 comments