Its a joke... I was w t-mobile and should have stayed with them... I went against my better judgment bc my husband wanted me to "give it a try"... Ive been on the phone with customer care MULTIPLE times since i switched with them on June 5th its now the 23rd and we are going to T-mobile... Besides the customer care staff LYING through their teeth and not doing what they said they will do; youll be lucky if you can reach someone who can speak proper and good english... On top of that the service is so shaddy and crappy, id be better off w a cheap walmart walkie talkie for kids!!! And then we have the family everything messaging... That is SUPPOSE to include text, picture and video... HAHAHAHA Yeaaa right... I get charged data charges for sending and receiving ANY picture mail... Then after speaking with a million ppl and them promising to put a partial data service product on my phone, to avoid these charges that should be INCLUDED in the monthly payment... I STILL get charged... They first tell me its bc the pictures are of such KbS or what ever, then they say its because to send or receive it has to access the internet and the web isnt a part of the plan, then they say you can only send to a ten digit phone number, nothing like facebook mobile or anything, and if you save or download a picture from a received message youll get slapped with data charges... Where in the agreement does it state all this meanale bs??? No where. Or i would have NEVER switched... You can go to T-mobile with NONE of these issues and the customer service is PLEASANT... How would i rate my time with nextel/sprint??? Id say its been a living nightmare in hell... The stress its put on me is overwhelming. Having a kid in less than 2 weeks with a phone provider i cant trust and service that cant be used is BEYOND frustrating... The ppl are rude, under trained, incompetent, and cant usually speak a lick of english!!! How about getting someone in there to train these ppl? HMMMM... I really would LOVE to see this company go down in flames... The ONLY thing they once had going for them was the Nextel direct connect, but now thats shaddy and if u have nextel you cant get the good texting (in other words youll be stuck looking at a screen saying DOWNLOADING) its the same company but has sooooo many glitches to them... Wouldnt you think they make enough money to actually fix these issues??? I know i cant be the only person dealing with this or feeling like this... Im boycotting them FOREVER... And taking as many customers from them as i can... Its a waste of money, time and more stressful than i need from a cell phone provider!!! I think i should ask an attorney bc they lead ppl on with their service and states that with theses plans u will receive a certain product and then they hit u with all these unforeseen charges they NEGLECT to tell ya about... I think its messed up... Whatcha think?
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