Waited over a year for AT&T to extend cable service to my home. Never happened. Finally moved phone to cable provider. Kept wireless with AT&T. Paid "Final Bill". Received call from AT&T about 2 months later asking me to call them about my account.
They explained that I was "extremely past due". I explained that I had received no bills from them. They told me that when you cancel home phone service they don't know if you're moving or what so they put you on e-bills automatically. No one told me this when I made the switch. They could not give me the address to which they claimed to have been sending the bills. Now I had almosts $300 including late fees due to them.in talking with 6 different extremely rude people (excelpt for Dianne who was excellent but with home phone dept.) it came down to the fact that all this was my fault. They could extend my payment time until the 14th of April but that was all they could do. I tried to tell them I had not budgeted for a $300 bill and wanted them to spread out the past due amount over 4 months so I could pay it off easier. They could not do that. Strangely enough, the offer to extend my pay date to 4-14-08 was moot as my bill showed that to be the last date to pay before late fees were added. Nice offer jerks!
Time after time AT&T shows their butt with their lack of customer service, attitude of "what you gonna do about it?" and general lack of customer consideration. Up to the end of my 1 and 1/2 hour conversation they still maintained that they had not caused the problem by putting me on e-bills and not telling me they had done so!
I hope they rot in a nice warm place!!!
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