Complaint / review text:
This is without doubt the worst company I have ever had to deal with. If I could give them 5 negative stars that is what I would do. I could write a long screed against them detailing what I went through with H2O but that would be a very long review. I will just touch on a couple points. Take a good look at their website before you sign up. In general it is not a good website which should raise some flags but the real warning sign is that if you go to their help page .... There is absolutely no contact information .... No phone number .... No address and very little text information about troubleshooting should you run into problems. That should immediately make you want to head for the door. If you stick around there is online chat (very long waits and incompetent service if you do get through), and you can do a search on the Internet for the phone number and call them up. The people on the other side of the phone won't be able to help you with any technical problem and will probably not be able to understand you or you them. I have no problem with people that have trouble with the English language however when you are tying to deal with something that is not in the script in front of them it can get to be a bit of a problem when you are dealing with technical issues. The real problems start when you realize that this company doesn't care about their customers or their product and you try to leave .... They put a lot of obstacles in the way and I found getting shot of them and onto a service that does care about their product and services something of a nightmare. If I was able to send them a bill for the half a week of time I spent trying to do that I would. Companies are either run well and provide good services that they are proud to stand behind ... Or they don't and should not last long in the marketplace. H2O is one of the latter type of businesses. There are much better options out there (T-Mobile and the interesting company RingPlus [CDMA-compatible phone needed at the moment]
(If you are mainly a data junkie as this plan comes with a small amount of talk time)
Ok that is my warning ... If you decide to continue on with H2O .... I will pray for you .... but hopefully this warning will have some sort of impact ...