AT&T has done it again. For all who read this, bypass AT&T and purchase a Trac Phone/Virgin phone, or MagicJack ($20 a year!).
My problem begins at the Radio Shack in RI. Where I purchased the phone. The representative who sold me the plan told me the following:
1. Nighttime Minutes begin at 7pm. (They actually start at 9pm)
2.incoming calls do not subtract from Anytime Minutes (This is the sole reason for the large bill. I'm in the service and my friends and family call us a lot due to a upcoming transfer overseas.)
3. The plan does not support text messaging. (I've accumulated $2 in text charges without any outgoing messages. This may not seem like much, but who's going to argue over $2, and if a million customers are hit with same type of swindle tactic? Well, you can do the math).
AT&T does not recognize nor accept responsibility for the agents working at these outlets who sell their product/plans. Yes, I signed a contract. But, let's really look into today's corporate tactics.
My first mistake was trusting the salesperson behind the counter, as the big AT&T sign hung over the counter area. Who has time to read a 6 page contract while standing at the local Wal-Mart or Radio Shack check out. The person behind the counter can't tell you what's written in the contract either. AT&T has hired corporate lawyers to author these contracts and you need another lawyer just to translate it.
Now, lets break down the root of overcharges. While stationed in Japan I had a cell phone through a Japanese company. The charge was a set price to text, talk, or whatever. If you attempt to make a call outside of the set geographical area, a warning would be displayed on the screen. Do American companies do this for you? Of course not! These charges account for more than half of their profits.
If AT&T is such a consumer friendly company here's a great idea that I know for sure your company can handle due to all of the BS text messages I received from you guys. If a plan is reaching it's limit of minutes and a there's a good chance, say. 45 a freaking minute might be charged, send a text to your coveted customers. Wait, what am I thinking? That would be alerting and working against profits.
I've rambled to long. I think everyone gets my point.in closing, I've paid the $900 and I will cancel soonest. This is not a threat, but a reality. As I mentioned above, I'm in the service and come in daily contact with hundreds of servicemembers and civilians. They will all hear my story about AT&T and I'll tell it every chance I get.
AT&T you've not only lost a customer for life, but you've lost my parents, kids, nieghbors, shipmates, and anyone else I can amaze with my story. Enjoy the measly $900, and remember there are companies that existed 20 years ago that are gone now!
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