Complaint / Review
Sprint
Problems with Iphone5 - Cell phone service

I got a 2 years contract with Sprint since last January. They gave to me an iPhone 5. (Brand New). Right now the ON/OFF button doesnt work properly and I went to Sprint twice and they told me that they can change my phone for a USED ONE called REFURBISHED!!! Because they dont have an Apple Store near by my location. I called Apple and they told me the same, that they can replace my phone for a USED ONE.

I think that this is OUTRAGEOUS because I signed a contract for 2 YEARS for a BRAND NEW PHONE, not for a used one.

I only want to Sprint or Apple take my warranty (12 months) and replace my POWER ON/OFF button. But if they can not provide me this service because they dont have a Service Center near my location that is not my fault.

My phone SHOULD BE replaced for a BRAND NEW ONE.

Thanks

Jc