Bought the S4 yesterday (5/8) for my husband. Paid in full plus bought accessories. I told the salesperson I needed help transferring all of the data, etc... Was told they did not have the capability to do that but gave we a website to go to that would walk me through the process. I indicated that I was not very good at these things and was assured it was VERY easy.
Well, it was NOT very easy. I called the store today to get help and was told they had a long line of customers and I needed to come into the store (by the way, this was after being put on hold for a long time and then "losing the connection" calling back and being put on hold again). I indicated that I was a customer too but they insisted they could not help me over the phone. Hey T-Mobile here is a suggestion - DON'T release a new phone that customers pay $600 dollars for and then refuse to help them set the new phone up.
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