I signed up for Fileserve late last year but decided to discontinue the renewal this year and opted out of auto renewal. To my utter surprise, Fileserve has deducted the next years premium of around $70 from my CC without my consent. When I approached their CS staff, after a long wait of 5 days, I got a simple email back saying they have disabled my account as of today but I still get charged for the next year's premium. This is utterly irresponsible and radiculous. How can you charge a customer's CC when he has opted out of an auto renewal. It leads me to believe that they are running a big SCAM. To authenticate my claim, here is my complaint ticket # - 838217
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