We ordered two barstools on September 15th and two months later we STILL do not have them, and are being told a cancellation with refund would result in a "restocking fee" (non-disclosed percentage) and "cancellation fee" of an additional $10. We have made numerous calls where "Michelle" always answers and states the same thing, "They are in the shipping process." We have also chatted online with "Katie, " "Rebecca, " and "Lisa, " who all said the same thing, and Rebecca went further by stating that Michelle informed her they were working on it and were even enlisting the help of a superior to get us some answers. Weeks beyond that, still no contact from them. We did some deeper digging on this "company, " formerly registered as "Net Supercenters, INC" and discovered they actually have only three employees and the registrant owner is a Billy J. Griggs in Pulaski, TN. A google search of the address listed in financial reviews shows a business by the name of Flatrock Furniture. Other names for this company are Cymax.com, Pulaski Furniture... And the more I look, the more sites and business names I come across. I suspect Michelle, Lisa and Katie are either related or are the same person, and their "superior, " doesn't really exist. They never get back to us when they say they will, won't just refund our money as requested, have horrible customer service ("Michelle" is just downright nasty to talk to, no matter how nice we have tried to be.), and so two months into this nightmare, we are out $260 and have no barstools. Also by digging deeper, we have discovered many similar reviews on sites like " (Inappropriate Content Removed) Consumer" and "Ripoff Report." As one report on Ripoff Report states: No product and No refund = THEFT... And these people are definitely THIEVES!
Also: They want to charge a "Restocking fee?" For WHAT??? They are middle men (or women) and don't actually handle the stock in question... Nor have they left the manufacturer.in order to REstock, wouldn't they have to be taken OUT of stock to begin with?
They have ripped us off and we (my husband and I) want our money back!!
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