The following is dialog with an actual live chat operator who actually threatened to steal my money.
Please wait for a site operator to respond. Please don't forget leave your feeback when this chat end.
You are now chatting with 'michelle'
Michelle: Hello, how may I help you?
Me: I was quoted a time for the delivery of the gold I order of 45mins to 24hours. The delivery has exceeded 24hours.
Me: 20070820025xxxxxxxx
Michelle: Hold on a moment please, I will check it for you. Thanks for your patience
Me: 4:32
There may be a problem communicating with michelle. Please wait while your chat is transferred to another operator.
You are now chatting with 'michelle'
Me: I was quoted a time for the delivery of the gold I ordered of 45mins to 24hours. The delivery has exceeded 24hours.
Me: 4:35
Michelle: Hold on a moment please, I will check it for you. Thanks for your patience
Me: 2007082002xxxxxxxxx
Me: 4:36
Michelle: (WOW) - Alliance - US
Rosemary pennington: yes
Michelle: xxxxxxxxx
Me: yes
Michelle: 400.00
Me: 400 gold.
Michelle: your order is in the delivery queue
Michelle: let me hurry our sender
Me:?
Michelle: don;t worry sir
Me: that is what they told me last night. I am a woman.
Me: I'm not worried. I would like the product that I ordered in the time that was quoted to me.
Me: Hello?
Me: 4:37
Me: 4:38
Me: yes
Michelle: sorry madam
Me: When will I recieve the product I ordered and paid for?
Michelle: wew usually send the gold within 24hours
Michelle: after sereval hours
Me: It has been 28 hours.
Me: That is not sufficent.
Michelle: the sender is collecting the gold for you
Michelle: yeah
Me: That is not sufficent.
Me: Your site advertised 45min turn around.
Me: Your operator quoted 45mins to 24hours.
Me: It has been over 24hours. What is the truth?
Me: When can I expect delivery of the product?
Me: 4:40
Michelle: yes madam i know
Michelle: sorry for delay
Michelle: i just contact the sender
Me: When can I expect delivery of the product?
Michelle: he need sereval hours to get the gold
Me: Not adequate.
Michelle: but he didn't tell me the accurate time
Michelle: just tell me soon
Me: How can you sell a product and not deliver.
Me: Not sufficient.
Me: Again how can you sell a product then not deliver?
Michelle: when you order we have the gold
Me: Then why do I not have it?
Michelle: but because the large orders exceed our stock
Michelle: so may delay it
Me: This is not a large order.
Michelle: because we have many orders
Michelle: so it will delay
Me: Then you should say out of stock.
Michelle: sorry aboutthis
Me: I am very angry. I want to know specificly when I will recieve the product I paid you for.
Me: 4:45
Me: Please ask the sender for exact time of delivery.
Me: If he/she is unable to deliver then you need to find a way to get the product immediatly.
Michelle: ok he told me about 5hours
Me: You need to find another person who can deliver sooner. This is not sufficient.
Me: 4:47
Michelle: yeah
Me: Yes
Me: Is this whole site some sort of scam?
Michelle: no we are not
Michelle: i can swear
Me: I want the product now! I have waited patiently for the last 27hours. It is not my issue that you falsely advertise or can not deliver your goods in a timely fashion.
Me: 4:50
Michelle: if we can not send you in 5 hours
Michelle: we will cancel the order ok
Me: NO! Find a way to get it done now.
Me: So I essentially have wasted the last 27 hours of my time, plus the additional 5 I will spend waiting for a product that will never arrive.
Me: 4:52
Me: 4:53
Michelle:: (
Me: So you advertise products and sell what you do not have, then you make people wait for orders despite having quoted time of delivery... How is this not a scam.
Me:: (
Me: 4:55
Michelle: T_T
Me:? Is this the typical help staff response?
Michelle: i want to send you gol
Michelle: but the sender told me no gold her
Me: 4:56
Michelle: now
Michelle: the manager is not here
Michelle: so i can not find th effcient method to solve it
Me: What does that mean. *sigh
Me: 4:57
Michelle: so you need wait. And i will report it to my manager
Me: Not sufficent.
Michelle: ask him to get the right advistment
Me: I'm calling.
Michelle: ok
Me: 5:02
Me: The person on the phone is now quoting me a time of deliver of 20 additional hours.
Me: 5:08
Michelle:: (
me: Ten minutes fifty-thee secd. S on the phone.
Me: What is the issue?
Me: Please tell sender: if the product I purchased for $35.65usd does not arrive in the next ten minutes I will cancel the order, notify paypal and the better business bureau. As time on the websites indicates 45min, time quoted on chat yesterday indicated 45min-24hours, time I was quoted from you is 5hours and time quoted by phone operater is 20hours.
Me: 5:14
Michelle: ok wewill cancel the order
Me: Cancel the order. I'm going to report you now. This is an obvious scam.
Me: Give me a comformation number on the cancellation.
Michelle: we will cancel
Michelle: we will
Michelle: we will
Me: Give me a comformation number.
Me: I want to buy else where, I need the money credited to my account.
Michelle: give me a sec ok
Me: 5:19
Me: 5:21
Michelle: hello
Michelle: madam
Michelle: we have gold
Michelle: no
Michelle: now
Michelle: do you want to get it
Michelle: in game
Me: you have gold now?
Michelle: yes
Michelle: the sender just told me
Michelle: asked you log in game
Michelle: will trade you in game
Me: Send it if you have it, I am already logged in.
Michelle: hold o
Michelle: omg
Me: I'm in stormwind city.
Me: what?
Michelle: the sender told me he gave it to another person before you, h
Michelle: we will refund to you now
Me: WTF
Michelle: refund you now
Me: Give me a comfirmation number now!
Me: I'm reporting this company!
Me: Now!
Michelle: when we refund you, you will receive email
Me: I'm reporting to paypal as we speak.
Michelle: if you speak the paypak
Michelle: we will not give you refund
Me: That is stealing!
Michelle: now we are refund to you
Michelle: so i hope you can patient
Me: Your a rip off and a fraud. What you are saying is illagle.
Michelle: we don;t want to steal your money
Michelle: just 35 dollars
Michelle: nobody wants
Me: Not giving me a refund is stealing.
Michelle: we will refund to you now
Michelle: plz reasonable okj
Me: I have been you have not.
Michelle: we need time to refund
Michelle: check your account after 20mins
Me: No you do not. No I will not.
Me: 5:30
Me: If paypal finds out you do not deliver your product or refund money for goods not delivered you will not be able to use them for your scam.
Michelle: i told you already
Michelle: check your account after 20mins
Me:?
Michelle: if you can not received the money, you can report to naybady
Michelle: anybody
Michelle: even the presdient
Me: You also told me you wanted to steal $35 dollars from me.
Michelle:?
Me: 5:38
Michelle: i told you i will refund to you
Michelle: so what do you want to know madam
Michelle: not rude
Me: You also said you would deliver my gold in 45min.
Me: You also siad you would deliver my gold in 24 hours.
Michelle: everything has an exception
Michelle: the sender can not send you gold
Michelle: not me
Michelle: why are you yelling at me
Michelle: and i found t he solution for you already
Me: I am not yelling I have been very respectful.
Michelle: so...?
Me: 5:41
Michelle: respectful?
Me: Yes respectful. Though expecting to get what I paid for.
Michelle: and now i am refund to you
Michelle: so what do y ou want me to do?
Me: Give me gold now.:)
Michelle: we have no gold
Michelle: just send to another perosn
Me: I reported to paypal. Now I am sending the issue to BBB and RipOff report.
Michelle: if you send the report
Michelle: we can not refund to you
Me: I've already been refunded. Again that is stealing.
Michelle: i never been seen person like you
Michelle: we have refund to you
Michelle: ok you
Michelle: you can report
Michelle: you fcan
Michelle: plz go ahead
Me: You have never seen a person who wants the product they ordered. Guess you should not be in sales then.
Never got the product and wasted about 30 hours of my time.: (
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