Discovered erroneous charge for $29.95 from online bank account activity. Bank gave the name and number given as contact for the charge. Called and was told it was for an online subscription and would be refunded in 3-10 business days. I called 12 business days later and was told they changed the refund time frame to 5-15 business days. So I called on the 16th business day and was told it was processed and that a supervisor was going to research where my refund was and call me within 24 hours. There was never a supervisor to talk to any of the times I called. No call ever received. Now the number has a busy signal all the time.
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