I decided to try their trial for digital photography. What a mistake that was! I told them I was going to return it, I mailed it but it was returned due to not enough postage.in that time I was charged $389. I was told my refund would take 7-21 business days. Odd but I figured ok. Well, when it was close to 14 days I called to check on the status because I figured it should not take the full 21 business days. I was then informed that I was told the wrong information and that it takes 21- 30 business days. I was furious, asked to speak to a supervisor, spoke to one and was told there was no one above them. I continued to call every two days and kept being told there was nothing that can be done. When the 30 business days were up what a surprise NO REFUND. I called and was told that they would issue a quick refund which takes 7 -10 business days. I asked to speak to a supervisor and was told there were none there. I was given a different number to call and got the exact same person who I was talking to on the other number. And surprise surprise there was a supervisor now. I got frustrated and was done with the call. I called again a couple of days later and then was told no not 7 -10 business days but 10-15! How is that a quick refund? Well those days are up a week ago. They have had my money since February 20 and it is now May 7! I have been trying to call them since April 28 and received a message that they were closed and same message again on the 29th. Now the message says they are updating their system to online. I wonder why? They must be sick of people calling wondering where their refund is! I have sent multiple emails to them and haven't received one back. While looking for another phone number to contact them I found this site and figured I will report them every 24 hours until my money is here. The weekend is no exception! I also reported them to the BBB. Maybe one of these will get them off their lying rears! Update you in 24 hours!
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