Usacomplaints.com » Miscellaneous » Complaint / Review: Mercedes Benz of Canada - Bad Service. #977626

Complaint / Review
Mercedes Benz of Canada
Bad Service

To make it simple
I purchased a 2011 C63 on September at Thornhill Mercedes Ontario
And interior of car was dirty on the day I pick up
But that's fine
After 1 week of driving, the front parking sensor was not functional
And I went to the Mercedes Service centre at Green Lane and got it fixed
At the same time, the service advisor told me that the current tires on my car are all incorrect, and they suggest me to go back to the dealer where I bought the car which is the THORNHILL dealership
Spoke with GEOFF service advisor and he admited the tire size on my car were wrong
And he passed my case to the service manager at Thornhill Mr. Dominic
I spoke with him and he told me he needs to find out why the tire size were wrong on my car before he switch back the proper tires on my car
Funny thing is I was told my car was a demo car before and had never been register to anyone. As a demo car, everything should be stock especially the tires
I don't feel safe since these are incorrect tires
And until today i still didn't hear anything from Dominic
I purchase this C63 with the pre owned warranty, sales rep Dino was very helpful
But I did expect the service would be so disapointed
I even call OMVIC, and the person said I have the right to sue the dealer for selling me a car with incorrect tires size and speed rating
I owned an Audi and a Porsche before, and they were not bad, but i really didnt realize there will be such a huge difference in terms of customer service until today
I just wanna drive safe with the correct tires and enjoy my C63
I don't think I need to wait for Dominic to find out what happen to the car in order to install the correct tires, he should have changed the tires back for me, and then give me an explanation of why the tires were incorrect when I was told the car had never been register to anyone and it was a demo car (should have the correct tires) that's it
I can't believe I need to take so much effort to Require such a simple things that I am suppose to get when I pick up my car

Thanks for your help

Kind regards



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