I placed an order on September 1 for the "dutchess taylor" jacket." After 1 month, I was delivered the "barbi" jacket. I emailed immediately, and despite being a Saturday, I got a response very quickly. I was assured that I would be "contacted by a "senior sales rep" on Monday and the correct jacket would be overnighted on Monday. I was promised "We will do everything in our power to satisfy you." NONE of this has happened.
On Tuesday, October 5th, I left a message and got a return call from Mr. Sherman. He said to give him a couple of days and he would schedule a pick-up by fedex of the wrong jacket. Now, October 14th, I have heard nothing more... I sent an email yesterday threatening to report them to BBB, and after sending back the incorrect jacket on my own dime, dispute the charge with my bank. (I, LUCKILY, am still within the 30 day period to do a charge-back, and have already contacted the bank to start the process if this doesn't get resolved SOON!)
Apparently, as with many others, my phone messages and emails are being ignored. And I'm sorry it came to this. I honestly thought Mr. Sherman was a nice man and would take care if it. I'm extremely disappointed. I DO NOT want the jacket I was sent. The style is completely different that what I wanted.
MR. SHERMAN, I would love for you to JUST SEND ME the correct jacket, NOW, so I can write an update to this that you took care of my problem immediately. You replied to another complaint that "everyone is being taken care of that has a problem." I am not.
It only takes moments to call fedex and schedule the pick-up of the old one. And PLEASE! Send me the "dutchess taylor" and email me with the tracking number. At that point I will stop the charge-back process with the bank.
Kathryn
P.S. I have email proof, phone records, and pictures of both jackets.
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