This is a last ditch effort to get some kind of customer service. I am so disappointed and disallusioned with Direct TV, and I don't know what else to do. I have been being jerked around by Direct from the moment I switched.
To begin with I was a customer of DISH, and I was some what happy with them, but I had inquired about about Direct after seeing a flyer that advertised better service and lower rates. I called and talked with a representative and asked 2 questions that made my decision to switch to Direct. I asked if I could bundle my services like I was doing with DISH, and I told them I was already a customer of Windstream, they said "No problem, we bundle with Windstream." The next question was could I continue to have internet service, but do away with my landline phone. They said, "Absolutely, that is not a problem." I was very surprised to hear this because DISH, (honestly) told me it could not be done with their service. Well, thinking I could do away with a bill, this sounded good to me, so I decided based upon the answers that I received from Direct TV employees that I would switch. I did not know these people were lying to me.
Windstream does not bundle with Direct, and I can not do away with my landline phone. I was lied to twice and now after having argued with many Direct reps., no one is willing to help me. I don't know what qualifications are needed to work for Direct, but I'm thinking they are not very high. The only answers I get from these people are, "I'm sorry", "I understand your frustration", "I don't understand", "But, we do bundle with Windstream", this is the type answers I'm getting.
To put the icing on the cake, I never gave my permission for autopay, but the first month of billing, the money was taken out of my account. Upon calling I find out that Direct took it upon themselves to take my money, without my permission. I told the lady I spoke with that I don't do business that way, that Direct is to bill me and I will send a check, that this is to never happen again. This month I received the bill sent the check, and on the same day that Direct cashed the check, they also deducted the same amount again out of my account. Now, I will probably bounce a check, (thank you very much), which will cost another $35.00 that I don't have.
I wanted out of this contract from the first month, when I realized I had been HAD. I signed based on lies that I had been told. I have talked with numerous people in your organization and have been treated rudely, and basically told that this is not their problem. They are so sorry that there was miscommuinication but tough lady, your stuck.
Please help me, I am so frustrated and aggravated with this company. I want out of this contract, I am very dissatisfied, and I don't feel that the contract is valid when it was based on lies.
Thank You for any help I can get,
Pam Hester
229-377-3320
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