I had a guaranteed contract with FE Solutions for 2012. When it came time to renew, I declined via a phone call. Then I got a letter saying if I didn't call a number (877-283-0685) by a set date, the contract would be automatically renewed. When I called that number, I was told they couldn't cancel the contract and that I had to call another number. When I called that number, I was either left on hold or the office was closed. I called the first number again and had to insist on speaking to a supervisor. She told me that the number in the letter is so they can talk you into renewing the contract. She finally agreed to take my info and cancel the contract.
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