We requested service from Kitchen Aide who sent out a company called A&E who was excellent and the placed an order for parts. Upon on arrival of parts a request was placed installation and Guinco Service was sent for the installation. A technician contacted me and was very knowledgeable and stated that other parts were needed. When the parts did not arrive in time the technician contacted me to reschedule so the parts could arrived. When the parts arrived a service rep arrived at 0730hrs for the service call as he was on his way into the office. He did not have an parts and asked me what did I need. After going through the entire story, the technician stated that yeah there a problem with you stove, that I showed him, and that he would reorder all parts. After a month we contacted Guinco and they stated that no parts were needed and everything was fine. We have now had a 2000 dollar cook top that does not work and is past the return period due to the untruthfulness and unreliability of Guinco Service
This company should not be a Kitchen-aid Authorized Service Company as their Servicemen are unprofessional and a harm to the consumer and the Kitchen Aide Brand
The Techs on the phone or good but you will get the worst serviceman that you have ever seen and he will Lie about stuff and just want to get the serial number so that he can make his money.
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