A representative for this company, a web store for US Purchase, was curt and unprofessional from the outset of an email inquiry (they do not offer customer support by phone) and ultimately resorted to name-calling.
The original message (at bottom) was submitted via the "Contact Us" page on galvanized pail.com.
At issue is an order shipped via two-day rate.
On Thu, Oct 13 at 1:00 AM, Galvanized Pail wrote:
Actually it is clarified very well on every single web page and in red print
at the top of every page.
It is also further clarified on the shipping and returns page.
Just FYI - Your account has been closed and we will not accept any future
order. We don't do business with asses.
Customer Service
Original Message
Sent: Wednesday, October 12 8:57 PM
To: Galvanized Pail
Subject: Re: Message from Galvanized Pail
Thank you for the very brief reply, and apologies for any confusion.
"Processed for shipping" doesn't seem like the same as "Shipped" - but
thanks for clarifying what your website is unable to.
On Oct 12, at 9:52 PM, "Galvanized Pail"
Wrote:
The answer is no.
You already know the status of your order.
It shipped.
Original Message
Sent: Wednesday, October 12 8:25 PM
To: info@ galvanizedpail.com
Subject: Message from Galvanized Pail
&
Order Confirmation No: 173656
Shipping Confirmation: 1318268694346
Please advise status of this order and whether shipping charge may be
refunded in part or full as priority (two-day) USPS rate was paid,
shipment not received as of 10/12. Status history only shows "Processed
for shipping"
on 10/10.
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